If You've Never Had a Customer Book a Second Move, Please Watch This

If you run a moving company and every job feels like a one-time transaction, this episode is for you.Fernando Levario with Pro Movers of Cape Coral has built something most moving company owners think is impossible, a moving business where customers actually come back. 16% of his active clients are repeat customers, and that number only grows the longer he's in business.You can find Fernando and his team here.https://www.instagram.com/promoversofcapecoral/https://www.facebook.com/1ProMovers/https://promoversofcapecoral.com/In this episode we get into exactly how he does it:- How he closes customers in a way that builds loyalty from the first phone call- The $99 Wednesday delivery program that keeps his crew busy and his brand top of mind- How he locks in repeat rates at the close so customers have no reason to call anyone else- Why his 4,000-person client database is his most valuable business asset- The email blast strategy that stays in front of past customers without annoying them- How sending the same crew back to the same customers drives retentionWhether you're a moving company owner, operator, or just getting started in the moving industry, this episode will change the way you think about customer retention.🎧 Listen on Spotify & Apple Podcasts — The Heavy Lifting Podcast📞 Want more moving leads? Visit heavyliftingmarketing.com00:00 Introduction00:46 Fernando's Story04:59 Google Ads Momentum07:51 Sales Approach for Movers21:42 Hiring and Keeping A Players36:05 Maximizing Repeat Business50:33 Aspirations for The Future