EPISODE · Nov 26, 2019 · 4 MIN
Il customer journey per un'esperienza di valore
from Digital Trasformation · host Valerio Maria Murgolo
Customer Journey è il percorso che ciascun consumatore compie, più o meno cosciente, quando agisce da cliente; il punto di partenza è l'esperienza cliente, cioè l'insieme di quelle emozioni e sensazioni che individualmente o sommate generano valore dall'interazione tra brand e il consumatore.
What this episode covers
Customer Journey è il percorso che ciascun consumatore compie, più o meno cosciente, quando agisce da cliente; il punto di partenza è l'esperienza cliente, cioè l'insieme di quelle emozioni e sensazioni che individualmente o sommate generano valore dall'interazione tra brand e il consumatore.
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Il customer journey per un'esperienza di valore
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Frequently Asked Questions
How long is this episode of Digital Trasformation?
This episode is 4 minutes long.
When was this Digital Trasformation episode published?
This episode was published on November 26, 2019.
What is this episode about?
Customer Journey è il percorso che ciascun consumatore compie, più o meno cosciente, quando agisce da cliente; il punto di partenza è l'esperienza cliente, cioè l'insieme di quelle emozioni e sensazioni che individualmente o sommate generano valore...
Can I download this Digital Trasformation episode?
Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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