Improving all domains of outcomes using the Pulse Program with Korby Miller

Korby Miller, MS, CPXPVice President of Experience, Safety and Quality OperationsPrisma HealthKorby Miller, MS I/O Psy, CPXP, CPHQ, CPPS, is a health care executive with nearly a decade of progressive leadership at some of the largest health systems in the nation. Korby serves as the Vice President of Experience, Safety and Quality Operations at Prisma Health – the largest health system in South Carolina, serving 1.5 million distinct patients with 18 acute and specialty hospitals and one of the nation’s largest medical groups.Korby has developed and implemented patient experience systems at scale that have led to industry-leading improvement and sustained outcomes across the continuum of care. Most notably, Medical Group ranks above top quartile in “Likelihood to Recommend” - an improvement of nearly 30 percentile ranking points during the height of the pandemic when national performance was declining and hospital performance has improved 3x the amount of the national average. She also leads Prisma Health’s total learning and improvement system, the Pulse Program, that enables all team members to manage all domains of outcomes within their daily work. Over the past year, Prisma Health has achieved significant improvement in experience, safety, quality and cost, while also improving team member engagement. Korby has an extensive coaching and performance improvement background influencing work design. She has authored work on provider-nurse rounding practices and their impact on safety and experience outcomes. Korby fundamentally believes in two core tenants –that experience leads to trust and trust leads to better health outcomes, and that work should be designed with teams and patients, not for them. She is deeply committed to streamlining the work of experience, safety and quality by designing workflows from the front-line and patient perspectives. Before joining Prisma Health, Korby led systemwide experience efforts for Intermountain Health in its fully integrated model for managing safety, quality and experience functions.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.