Improving Processes and Giving Customer Choice with Technology - Ian Millar (EHL)

🎙️ THIS EPISODE WAS RECORDED IN ENGLISH. Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) Ian Millar is a Senior Lecturer in the EHL’s Business Creativity department. He is a Certified Hospitality Technology Professional and a frequent speaker at international IT conferences. He is also the author of numerous articles on hospitality technology. Ian is an advisor to various hospitality technology companies and was a member of the hospitality industry panel for the Singapore Tourism Board, which advises hotels in the region on best practice in the use of technology. He is also a mentor for the Metro Accelerator programme, advising various hospitality technology start-ups. He is currently on the advisory board of HITEC Amsterdam, which organises Europe's largest hospitality technology conference. He’s been recipient of the 2020 Hospitality Financial and Technology Professionals (HFTP) Paragon Award In this episode, Ian Millar talks about how the hospitality and restaurant industry can be more effective thanks to technology. He provides a clear example of a digital project in which he was involved some years ago, where data and technology helped in accelerating key processes of a famous fast food chain.  ---- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.