In the Hot Seat with Janet Faircloth

Summary:In this episode of Insurance Unplugged, Lisa Wardlaw interviews Janet Faircloth, SVP Health Solutions Thought Leadership at Aon, about benefits and healthcare innovation. They discuss the concept of lifestyle assurance and the evolving needs of employees in terms of health, wealth, and life. They also explore the macro trends in health benefits, including the increasing longevity of the workforce and the importance of employee health in driving business outcomes. Janet highlights the need for employers to focus on the ROI of healthcare benefits and to provide access to quality care. They also discuss the rise of concierge services and the importance of personalization in employee benefits. The conversation concludes with a call to action for employers to embrace new design models, focus on outcomes, and continue to prioritize the health and well-being of their employees.Takeaways:Employers need to focus on the ROI of healthcare benefits and provide access to quality care to improve employee health and drive business outcomes.The rise of concierge services and personalization in employee benefits is a macro trend that aims to meet the evolving needs of employees.Employers should embrace new design models that guide employees to high-quality, cost-effective care within a network.Measuring engagement in employee benefits should go beyond sign-ups and focus on outcomes and milestones.Employers should continue to prioritize the health and well-being of their employees and understand their evolving needs.Sound Bites:"People don't really care which circle or vertical or line of business they're in, meaning customers are people that we protect and serve. They are really focused on ensuring and assuring their lifestyle.""We're already seeing the rise of non-traditional, multi-career self-owned businesses. By 2025, more than 55% of six-figure salaries will be from multi-career self-owned businesses.""Most of the clients that we work with would struggle to get approval to make some investments that only had a soft link between health and business performance."Keywords:benefits, healthcare innovation, lifestyle assurance, macro trends, employee health, concierge services, personalization, ROI, outcomes