In Their Own Words

Customer experience means vastly different things to different people so Eric hits the road – polling attendees at the Consumer Bankers Association’s annual conference. In this episode, practitioners and industry professionals weigh in on their customer experience initiatives, biggest CX challenges, and more. Hear from: Jackie Buonassisi, VP of Omnichannel, US Bank Gavin Geraci, COO, PNC Business Banking Phil Leininger, Head of Omni Channel Sales and Service, USAA Andrew Domino, COO, Bridgeforce Robert Lamb, Customer Engagement Manager, CDW Tony Warden, Head of Loan Resolutions, TDECU Peter Ungerleider, Senior Manager, FI Consulting