PODCAST · technology
The Finance Frontier
by The Finance Frontier
Eric Hathaway, a 30-year veteran of the financial services industry, examines cutting-edge trends and issues that influence and shape global finance. Featuring diverse topics and leading industry experts as guests, The Finance Frontier podcast explores the changing face of banking, the impacts of technology on economics and how organizations are adapting to the digital revolution. Listen on demand to learn what bankers, finance professionals and others are working on as they improve their organizations and strive to deliver the experiences that their customers demand.
Episodes
-
Putting Customers First
The way we think about customer experience has changed dramatically in recent years. For banks with legacy systems to wrangle, adapting to change does not come quickly or easily. In this episode, we're talking with First Interstate Bank out of Montana, which is a shining example of one bank that…
more -
In Their Own Words
Customer experience means vastly different things to different people so Eric hits the road – polling attendees at the Consumer Bankers Association’s annual conference. In this episode, practitioners and industry professionals weigh in on their customer experience initiatives, biggest CX...
-
Bullish on Banking
In this interview with Richard Hunt, the “Cajun Banker,” we talk about everything from the current regulatory environment, to predictions for M&A activity in the next 5 years, to why he views now as the golden window for banking. If you don’t know Richard Hunt, he’s definitely a member of the...
-
Banking With Alexa
KayCee Murray, SVP of Information Technology at Numerica Credit Union, discusses her experiences leading Numerica into the realm of voice banking through Alexa. KayCee championed the voice banking initiative, a move that earned Numerica a ‘pioneering institution’ designation by the Financial…
more -
Artificial Intelligence: Dreams vs Reality
The Hollywood idea of Artificial Intelligence has a long history in popular culture. In reality, the AI we know and use is much more limited. Are AI proponents over-stating its benefits and driving too much hype? Can the technology live up to the expectations? In this episode, Eric speaks with...
-
Ready for the Robots?
Artificial Intelligence (AI) has been a buzzword for quite some time. Banks are announcing AI-enabled programs, but how does that actually play out in financial services? In this episode, Eric speaks with Tracey Fieber and Gary Melling of Acquired Insights about AI adoption in North America, the...
-
Minds in the Machines
Artificial Intelligence conjures up a wide range of images in the collective consciousness. From killer robots to mechanical galactic overlords, we are fascinated with – and fearful of – sentient machines. Is that rooted in reality, or is the application of AI more mundane and (perhaps)…
more -
Reflections on a Year of Open Banking
In the UK, Open Banking and the revised EU Payment Services Directive (PSD2) have been heralded as the sea changes that will benefit everyone’s finances. They were officially launched on January 18, 2018. Fourteen months on, what has come of it? In this episode, Eric speaks with Jonathan Musto,...
-
The Last of the Walled Gardens
In Europe, Open Banking is the latest iteration of digital transformation. But what about trends in the US? How can banks and fintechs respond to the rapidly changing landscape, and meet increasing consumer demands for ease of use and interoperability while maintaining security? Listen to this...
-
New Information Has Come to Light
If financial inclusion is the birthday cake, alternative data is the flour. And the eggs. And sometimes, the icing. In this episode of The Finance Frontier, host Eric Hathaway is joined in the studio by Zach Tondre, Director of Strategy for the Digital Economy at LexisNexis. Eric and Zach discuss...
-
American Dream or American Debt
Sangram Vajre has quickly built a reputation as one of the leading minds in B2B marketing. Before co-founding Terminus, a SaaS platform for account-based marketing, Sangram led the marketing team at Salesforce Pardot. He has spoken on the topic of marketing technology around the world and is the...
-
Good Intentions, Bad Security - Finding Footing in Fintech
With the global rise in fintech startups, a common theme we see is the goal to improve financial inclusion for people who are traditionally left out. But are the new companies in the space ready for the realities of what it means to be a financial service provider? In this episode of The Finance...
-
Global Growth, Local Impact: Fintech and Financial Inclusion
In this episode of The Finance Frontier, host Eric Hathaway speaks with Maelis Carraro, program manager of Catalyst Fund. Their lively discussion focuses on how fintech companies are using innovative approaches to address the financial needs of billions of unbanked and underbanked consumers. From...
-
Financial Reality on a Global Scale
We often take financial services for granted, especially when we have ready access to things like credit cards and bank accounts. But there are billions of people who do not have that access, making them susceptible to all kinds of situations that the rest of us never think about. Like, what...
-
Ep. 6: When Bad Things Happen to Good People
In this bonus episode, Eric speaks with an individual living in the Atlanta area who was a victim of identity theft. Their conversation explores how financial fraud gives companies the chance to deliver excellent customer experiences – or terrible ones. Listen and learn what financial…
more
We're indexing this podcast's transcripts for the first time — this can take a minute or two. We'll show results as soon as they're ready.
No matches for "" in this podcast's transcripts.
No topics indexed yet for this podcast.
Loading reviews...
ABOUT THIS SHOW
Eric Hathaway, a 30-year veteran of the financial services industry, examines cutting-edge trends and issues that influence and shape global finance. Featuring diverse topics and leading industry experts as guests, The Finance Frontier podcast explores the changing face of banking, the impacts of technology on economics and how organizations are adapting to the digital revolution. Listen on demand to learn what bankers, finance professionals and others are working on as they improve their organizations and strive to deliver the experiences that their customers demand.
HOSTED BY
The Finance Frontier
CATEGORIES
Loading similar podcasts...
Frequently Asked Questions
How many episodes does The Finance Frontier have?
The Finance Frontier currently has 15 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is The Finance Frontier about?
Eric Hathaway, a 30-year veteran of the financial services industry, examines cutting-edge trends and issues that influence and shape global finance. Featuring diverse topics and leading industry experts as guests, The Finance Frontier podcast explores the changing face of banking, the impacts of...
How often does The Finance Frontier release new episodes?
The Finance Frontier has 15 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to The Finance Frontier?
You can listen to The Finance Frontier on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts The Finance Frontier?
The Finance Frontier is created and hosted by The Finance Frontier.
URL copied to clipboard!