Increasing New Adult Patient Starts

Orthodontic Products podcast host Alison Werner spoke with Oliver Gelles, chief marketing officer at OrthoFi, to explore shifts in orthodontic patient demographics and financial strategies. The focus was particularly on the rise in adult orthodontic patients and the economic factors influencing patient decisions.Gelles highlighted the volatile orthodontic market dynamics, notably the surge in adult patient starts in 2021—spurred by temporary economic stimuli—which sharply contrasted with a downturn in 2022. Despite a general decline in patient starts by 3.5%, Gelles pointed out that the decrease was not solely due to economic reasons but also to changes in consumer behavior and practice management strategies.One significant trend discussed was the increase in adult patients, from 25% to almost 35% within their tracked groups, particularly influenced by the economic landscape and orthodontists' financial demands. Gelles criticized some orthodontists' approach of requiring substantial upfront lab fees for treatments like aligners during economic downturns, which he believes disproportionately impacts case starts.Additionally, Gelles and Werner discussed the demographic and behavioral aspects of adult patients, notably Millennials and Gen Z. Unlike children, whose orthodontic needs are often anticipated by parents, adult orthodontic decisions are usually more spontaneous and influenced by personal life events. Gelles emphasized the importance of immediate engagement and flexible financial options to convert these patients at the point of decision.The podcast also covered the recent partnership between OrthoFi and Align Technology, which facilitates spreading lab fees over several months, easing financial pressures on patients and practices alike. This adjustment aims to boost patient intake by mitigating upfront costs.