Industry Rundown - 29 October: Crisis Management in PR

Manage damage control in a crisis. How to prepare for the worst and respond to situations.Sam and Ryan talk through how to respond to a consumer and a corporate crisis, from accidents to natural events, security threats, fraud and corporate buyouts. The tips to help you prepare and be in control.We cover topics including accidents, floods, terrorism, fraud, product failure, change in corporate control.Our quick tips:Assess the situationFind the factsSet up a press office to communicate up-to-date information to the mediaSet up a customer call centre for concerned customers and/or friends/relativesManage social media Have a ready prepared Crisis Management protocol in place, a document that can be accessed by all relevant staff, with contact details and guidance on what to do and who is responsible for each areaListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/