Innovate for Impact - nTrustus - Innovate For Impact by T...

What this episode covers

In this episode of Innovate for Impact,, Tania Gomez sits down with Ross Paull, founder of nTrustus, to explore how digital complaint solutions are transforming compliance for NDIS providers. With a grant from the NDIS Quality & Safeguards Commission, nTrustus has developed a digital tool to help providers and participants handle complaints efficiently. Key Topics Covered: ✔️ How nTrustus digitises complaint management for NDIS providers ✔️ Why manual complaints tracking is inefficient & outdated ✔️ How AI-powered tools improve complaint resolution ✔️ Why NDIS participants hesitate to make complaints & how to fix it ✔️ How tech can streamline compliance & incident reporting Episode Highlights: 00:00 – Introduction: Meet Ross Paull, founder of nTrustus 02:05 – How a financial services compliance tool led to nTrustus 04:30 – The challenges of manual complaints processes for NDIS providers 07:10 – How nTrustus simplifies complaints & enhances provider response 09:45 – The importance of capturing feedback for service improvement 12:20 – Why participants hesitate to complain & how tech empowers them 14:40 – How AI automates workflows & detects reportable incidents 17:30 – How providers can use complaint data for business growth 19:10 – The future of compliance tech & NDIS registration changes Follow Tania Gomez Consulting on Facebook: https://www.facebook.com/taniagomezconsulting/ Instagram: https://www.instagram.com/taniagomezconsulting/ LinkedIn: https://au.linkedin.com/company/tania-gomez-consulting Or you can also visit our website: http://www.taniagomez.com.au/ 👉 Enjoying Innovate for Impact? Don’t forget to subscribe, leave a review, and share this episode with your network!

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Frequently Asked Questions

How long is this episode of Innovate For Impact by Tania Gomez Consulting?

This episode is 20 minutes long.

When was this Innovate For Impact by Tania Gomez Consulting episode published?

This episode was published on March 19, 2025.

What is this episode about?

In this episode of Innovate for Impact,, Tania Gomez sits down with Ross Paull, founder of nTrustus, to explore how digital complaint solutions are transforming compliance for NDIS providers. With a grant from the NDIS Quality & Safeguards...

Can I download this Innovate For Impact by Tania Gomez Consulting episode?

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