Inside a Client Relationship OS: From Onboarding to Retention

from Built By Her · host Built By Her

Olena, Head of Operations at Avomind, breaks down what client relationship management looks like when you’re scaling a services business: transparency from the first call, how to segments accounts (strategic, referral multipliers, niche), and what they standardize vs keep flexible. We cover early red flags, how to re-engage clients without burning the relationship, and the ops behind it all.

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This episode is 47 minutes long.

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This episode was published on December 17, 2025.

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