Inside CDK's Data: What's Really Holding Service Departments Back With Kim Saylor!

from Dealer Talk With Jen Suzuki · host Jen Suzuki

What's really happening inside dealership service departments? In this episode, Jen sits down with Kim Saylor, Senior Director of Fixed Ops Product Marketing at CDK Global, to break down the real shifts, disruptions, and opportunities shaping fixed ops today. Kim brings big data, real research, and boots-on-the-ground insights from dealerships across the country — and she's not sugarcoating anything. Together, Jen and Kim dive into: Why customer trust is still the #1 weak link—and how the best service departments are fixing it How AI scheduling and communication tools are actually performing in the real world Where dealers are unintentionally losing service revenue What high-performing service departments do differently every single day The three action steps every leader can implement in the next 90 days Why videos, mobile approvals, and dynamic pricing are changing the game How advisors and technicians can evolve without losing the human touch that customers crave This is a candid, high-value conversation for dealers, GMs, fixed ops directors, BDC leaders, and anyone serious about elevating service performance with better processes, better tech, and better human connection. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | [email protected] | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

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How long is this episode of Dealer Talk With Jen Suzuki?

This episode is 39 minutes long.

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This episode was published on November 23, 2025.

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