Inside PR #126 - Wednesday, August 27, 2008

Comments? Send us an email at [email protected], call us on the comment line on 206-337-0727, visit the Inside PR Blubrry site, or leave us a comment on the Inside PR show blog. This week on Inside PR, Terry Fallis and David Jones discuss crisis communications and revisit Inside PR #33. Show Notes 00:25 Terry opens the show. 01:39 Dave talks about the Age of Persuasion. The Age of Persuasion can be heard on CBC Radio One , Saturdays at 11:30 am and may be found in podcast form. The show is produced by Pirate Radio and Television and is owned by Terry O'Reilly. 04:17 Terry introduces the idea of pulling out old discussions. 05:21 Dave introduces the main topics of discussion; crisis communications and the cases of Sunrise Propane and Maple Foods. 07:59 Dave talks about the bad form of reviewing communications strategies from the sidelines. 12:24 Terry talks to crisis planning and communications strategy. 13:00 Dave introduces the crisis communications clip from IPR #33 on November 14, 2006. 13:35 Issues management and crisis management are defined. 15:07 Dave talks about the distinction between a crisis plan and a crisis communications plan. 17:28 Terry references the Tylenol crisis. 19:27 Dave talks about speed to communications. 21:17 Terry talks about owning the crisis. 22:14 Dave discusses repairing images in a time of crisis. 26:27 Terry talks about the use of SM in crisis communications. 26:52 Terry talks to training. 28:50 Terry wraps the show. Our theme music is Streetwalker by Cjacks and is courtesy of the Podsafe Music Network; Roger Dey is our announcer. This episode of Inside PR was produced by Janna Guberman.