Inside the Turnkey Process: Selections, Upgrades, Trends & Trusting Your Builder

What really happens after you decide to build a turnkey home? In this episode of Beyond the Build by QBS, Jeff sits down with turnkey sales specialist Brad and former customer-selections coordinator Briley for an honest, behind-the-scenes look at the building experience. They break down the QBS turnkey process—from signing your contract and choosing finishes in the showroom to understanding what is included, preparing site work, and moving into project management. Brad explains the competitive world of turnkey sales, while Briley shares how she went from filing paperwork to helping homeowners design their spaces, working on spec homes, and remodeling her own QBS-built home. You’ll hear practical advice on choosing upgrades that make sense, including standing-seam roofing, range hoods, backsplashes, paint colors, and custom details. The conversation also explores current design trends, why timeless choices often matter more than what is popular today, and how to avoid being overwhelmed by the number of available options. Most importantly, they talk about one of the biggest parts of any home build: trusting the process. Construction is full of moving pieces, and not every stage looks finished while work is still underway. If you’re considering a turnkey build—or are already in the middle of one—this episode offers a real look at what to expect and how to make the experience smoother.