Inspiring Real Communications - Abby Leibowitz of Call Experts

Abby Leibowitz, the CEO of Call Experts, grew her company's revenue from $4.4 million in 2014 to $8.4 million in 2017, a 90% increase.   Call Experts is a customer service, call center, and telephone answering service provider.   In this interview with Eversprint's Malcolm Lui, Abby shares how she and her team accelerated their high value sales by:   Focusing on developing scalable and documentable processes.  Daring to do things differently in-house: "Don't be a stranger, be strange."  Shooting bullets, not cannons, when it comes to testing new markets and technologies.