Inteligência artificial pode acabar com call centers no futuro

O futuro dos call centers pode estar em xeque. Com a popularização dos sistemas de inteligência artificial, ferramentas de vozes geradas por IA se tornaram muito mais acessíveis. E numa época em que as redes sociais são um método de contato preferencial, os dados gerados por chamadas de voz são um recurso com grande potencial ainda a ser explorado. Para falar sobre esse assunto eu recebo hoje aqui no Podcast Canaltech o Vivian Jones, vice-presidente LATAM da Twilio. Este é o Podcast Canaltech, publicado de terça a sábado, às 7h da manhã no nosso site e nos agregadores de podcast. Conheça o Porta 101. Entre nas redes sociais do Canaltech buscando por @Canaltech nelas todas. Entre em contato pelo nosso e-mail: [email protected] Entre no Canaltech Ofertas. Este episódio foi roteirizado e apresentado por Gustavo Minari. O programa também contou com reportagens de André Lourenti Magalhães, Daniel Trefilio e Jones Oliveira. Edição por Yuri Souza. A revisão de áudio é do Wallace Moté. A trilha sonora é uma criação de Guilherme Zomer e a capa deste programa é feita por Erick Teixeira.See omnystudio.com/listener for privacy information.

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This episode is 16 minutes long.

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This episode was published on June 14, 2024.

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