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EPISODE · Aug 28, 2024 · 19 MIN

Is the customer always right?

from Chicago Booth Review Podcast

Is the customer always right? In a world in which all sales are final, some buyers are bound to get duped. But if the customer's always right, what can retailers do about unreasonable customers? In this episode we hear from Chicago Booth's John Paul Rollert looks for a balance between honoring customers and indulging them.

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Is the customer always right?

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Frequently Asked Questions

How long is this episode of Chicago Booth Review Podcast?

This episode is 19 minutes long.

When was this Chicago Booth Review Podcast episode published?

This episode was published on August 28, 2024.

What is this episode about?

Is the customer always right? In a world in which all sales are final, some buyers are bound to get duped. But if the customer's always right, what can retailers do about unreasonable customers? In this episode we hear from Chicago Booth's John Paul...

Can I download this Chicago Booth Review Podcast episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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