Itinerary Glow-Up: Johanna Silver of Expedia Cruises on Curated, Client-First Travel

In Episode Three of You Came to the Right Place, hosts Natasha and Jen sit down with Johanna “Joey” Silver, a travel consultant with Expedia Cruises in St. Albert, Alberta. With more than eight years in the industry, Joey shares how she found her niche in curated, experience-driven travel, and why those “from-scratch” itineraries are where she thrives. She talks about the growing demand for immersive travel, the rise of set-jetting (yes, Game of Thrones and Lord of the Rings fans, this one’s for you), and how advisors can turn one-time bookings into long-term relationships built on trust. From client anxiety around global travel to shifting booking behaviours, Joey offers insight on navigating uncertainty and why transparency and realistic expectations matter more than ever. Plus, in this episode’s Pulse Check, Joey weighs in on underrated trends, red-eye flights, and why “Eye of the Tiger” might just be the unofficial anthem of Canadian travel. ABOUT THE HOSTS Between them, Natasha Lair and Jen Mallia bring more than four decades of media and travel editorial experience to the mic. Ontario-based Natasha, Managing Editor of TravelPulse Canada, is warm, funny and deeply curious, known for finding the human angle and cutting through industry spin with factual, unbiased reporting. Edmonton-based Jen, Senior Editor and travel media expert, pairs two decades of travel editorial experience with charm, quick wit and sharp industry insight. From Central Canada to the West, they’ve got their ears to the ground, delivering real talk, smart analysis and just enough sarcasm to keep it interesting. ABOUT THE SHOW You Came to the Right Place is a Canadian travel industry podcast from TravelPulse Canada. Expect smart conversation, insider context, and the kind of straight talk that doesn’t always make it into a press release.Each episode blends candid conversations between two editors, interviews with industry leaders, advisors, destination execs, and the people behind the stories we publish. If you work in travel, you came to the right place.See omnystudio.com/listener for privacy information.