J. Walter Thompson Company, Greg Shuler - Trust: How to Build it and How it Adds Value (Ben Davies)

The ever-changing nature of global organisations presents challenges for building and nurturing relationships bounded in trust: the belief that another person has an attitude of goodwill towards them and taking actions according to that belief. As business leaders, we understand that trust is important, but why does it matter so much to organisational performance? Greg Shuler, Chief Talent Officer at J. Walter Thompson Company for the Middle East & North Africa, discusses how to harness the power of trust to improve organisational performance.