Jamie Hill-Walters on Modernizing the RevCycle with Empathy and ROI

I’m thrilled to welcome Jamie Hill-Walters, CRCR, Chief Customer Officer at Janus Health, to HITea With Grace. We spill the tea on what’s really changing in RCM and how leaders can modernize with empathy and measurable results. In this episode, Jamie shares: The career path that shaped her customer-first RCM lens. What’s truly different now: payer behavior, patient expectations, and the regs changing the game. The biggest blockers to RCM modernization - operational, cultural, and contractual - and how to disarm them. How the CMS interoperability & prior auth final rule (FHIR + APIs) could reset payer–provider workflows, including pace expectations (e.g., ~72 hrs urgent / ~7 days standard), and where innovation can reduce burden while improving patient care. Success metrics beyond dollars: patient retention/satisfaction and staff satisfaction—plus how analytics and prior auth tools help. Leading with service, creativity, and community - and yes, her global tea mug story ☕. Listen now and be sure to connect with Jamie!