Jay Baer on Hug Your Haters

In this Marketing Over Coffee: Jay Baer Explains Why You Should Hug Your Haters! Direct Link to File Brought to you by our sponsor: Infer! 2 and half years since Youtility The collision of Marketing and Customer Service Answering every complaint in every channel, every time Novel Idea: actually doing research 80% of customers say they provide superior customer service If you call your customer service center the call center, you have a problem What should be on your tool list? This offer is only for MoC listeners - if you go to www.infer.com/moc and enter your email you’ll see how their simulation system works. You’ll be rated as to whether Infer might be a fit for your organization. If you score above 80, you’ll be qualified to get a free Pre-Model Assessment - they’ll examine your last 12 months of salesforce data and give you a full report on lead conversion metrics, campaign effectiveness, optimal time frames for lead conversion, all kinds of interesting stats. Infuse intelligence into your sales and marketing stack. Create lift with Infer. WhatsApp managing traffic in India KLM handling lost passenger items What are the first steps? The "reply only twice" rule. Get The Hatrix at HugYourHaters.com Check us out on LinkedIn: John and Chris. Sign up for this Podcast in iTunes (and don’t be afraid to give us a review) Our theme song is called Mellow G by Fonkmasters in the Music Alley from Mevio.