EPISODE · Jun 27, 2007 · 11 MIN
Jeanne Bliss - Sócia da Customer Bliss
from HSM PodCasting · host PodCasting Brasil
Autora de Chief customer officer: getting past lip service to passionate action, Jeanne Bliss explica por que os clientes são o maior ativo das empresas e por isso, mapeá-los e compreender seus hábitos é fundamental para a lucratividade.
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