Jeff Toister, Author, Trainer, and Consultant

What this episode covers

As an author, Jeff has written three books, including Getting Service Right, Customer Service Tip of the Week, and the bestselling The Service Culture Handbook. He also writes the popular Inside Customer Service blog, which Feedspot has named one of the Top 50 Customer Service Blogs on the Planet. As a trainer, more than 140,000 people on six continents have taken Jeff’s training videos on LinkedIn Learning and Lynda.com. He was one of the first people to receive the Certified Professional in Learning and Performance (CPLP) credential from the Association for Talent Development. Learn more about your ad choices. Visit megaphone.fm/adchoices

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How long is this episode of Scaling Up Services?

This episode is 31 minutes long.

When was this Scaling Up Services episode published?

This episode was published on June 20, 2019.

What is this episode about?

As an author, Jeff has written three books, including Getting Service Right, Customer Service Tip of the Week, and the bestselling The Service Culture Handbook. He also writes the popular Inside Customer Service blog, which Feedspot has named one...

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