Jennifer McKay Newton & Hannah Toporoff (DefineMe Fragrances): Replicating an in-person buying experience online

On today’s episode of Retention Chronicles, we’re joined by Jennifer McKay Newton, Founder & CEO, and Hannah Toporoff, Social Media + Marketing Coordinator, at DefineMe Fragrances. DefineMe Fragrances is a clean, every-day fragrance brand all about bringing out your emotions through fragrance. On this episode we chat about the founder story of DefineMe, the science behind fragrance and emotion, hidden easter eggs in each butterfly logo, evoking what a scent smells like online, how DefineMe’s crystal infused perfumes are paired with scents, the launch of their hair fragrances and educating customers around products that go into your hair, the DefineMe Goddess Gang, TikTok learnings and #perfumetok, using the post-purchase experience to retain customers, as well as preparing for BFCM with email and SMS messages, gift guides, and bundles.Be sure to subscribe to our pod to stay up-to-date and checkout Malomo, the leading order tracking platform for Shopify brands at gomalomo.com.