Jerry Fu on Establishing and Managing Expectations

On this podcast, we talk a lot about the consequences of inaction. What's worse–saying something and rocking the boat, or suffering in silence? Growing up, Jerry Fu learned to be silent and avoid conflict. But as he grew older, he learned that yielding to others' expectations can be toxic, for both himself and the person on the other end. In his career as a pharmacist, he learned a similar lesson when dealing with customers. Sometimes, you have to offer concessions and always, you have to learn to listen. There are those who speak up and those who stay silent. But whether in relationships or in the professional world, both of those choices have consequences. So how do we deal with conflict? By asking for what we want and managing our expectations. Jerry is the founder of Adapting Leaders, where he offers conflict resolution coaching for Asian-American leaders. Find Jerry at adaptingleaders.com and on LinkedIn at Jerry E. Fu, PharmD, ACC. Like this episode? Share it around, write us a review, and follow us on Instagram @cttnpodcast.