John Forrest - Firefighting, Trust, and the Future of AI Support

from Data Day with Greg Michaelson · host Greg Michaelson

In this episode, Greg sits down with longtime colleague John Forrest to talk about what really matters in technical customer support. Drawing on years of experience across startups and enterprise software, they explore trust, customer relationships, AI, vector databases, agentic memory, and why human judgment still matters even in an AI-driven world.

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This episode is 48 minutes long.

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This episode was published on January 20, 2026.

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