John Forrest - Firefighting, Trust, and the Future of AI Support

from Data Day with Greg Michaelson · host Greg Michaelson

In this episode, Greg sits down with longtime colleague John Forrest to talk about what really matters in technical customer support. Drawing on years of experience across startups and enterprise software, they explore trust, customer relationships, AI, vector databases, agentic memory, and why human judgment still matters even in an AI-driven world.

Episode metadata supplied by the publisher feed · Published Jan 20, 2026

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John Forrest - Firefighting, Trust, and the Future of AI Support

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This episode was published on January 20, 2026.

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