Jon Duffy: Consumer NZ CEO on the banking sector's review into victim reimbursement for scams

There’s been a breakthrough in the rules governing whether people who've been scammed are eligible for compensation.   The banking sector has launched a review around victim reimbursement.  This comes after consumer protection criticism and the threat of regulatory intervention from the government.  Consumer NZ boss Jon Duffy told Mike Hosking that although there's a level of personal responsibility, people need to stay alert.  He says some of the scams are extremely sophisticated and those who are falling for them are everyday New Zealanders.  LISTEN ABOVE See omnystudio.com/listener for privacy information.