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Joshie's Holiday: How to Empower Your Team to Delight Your Customers

EPISODE · Apr 18, 2026 · 27 MIN

Joshie's Holiday: How to Empower Your Team to Delight Your Customers

from The Estate Agent Consultancy Podcast · host The Estate Agent Consultancy

In the summer of 2012, a small boy left his stuffed giraffe at a luxury hotel in Florida. What happened next became one of the most retold customer service stories in business history, and it cost almost nothing. This week, Toby unpacks the Joshie the Giraffe incident, the radical trust policy that made it possible, and what a three-year-old's letter about bread can teach estate agents about turning small moments into lasting reputation.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

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Joshie's Holiday: How to Empower Your Team to Delight Your Customers

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