The Estate Agent Consultancy Podcast

In this episode, we break down the real mental game behind running a letting agency, the pressure, the unpredictability, and why mindset is often the difference between burnout and sustainable growth. You’ll learn why strategy and skillset alone aren’t enough, how your thinking shapes your decisions, your team, and your results, and practical ways to stay resilient when the business tests you. If you’ve ever felt the highs, lows, and constant pace of agency life, this episode will help you reframe the challenge and give you the edge to stay in the game long enough to win.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

What do you do when the results just aren’t coming—and it starts to affect your confidence?In this episode, we respond to a powerful question from someone who’s had a tough year in business, facing rejection, low deal flow, and growing pressure from all sides.We dive into:What it really feels like when confidence takes a hitThe gap between social media perception and realityWhy focusing on outputs (not just outcomes) mattersHow to keep moving forward when motivation is lowA more grounded way to measure progress during difficult periodsIf you’ve ever questioned whether to keep going, this episode offers perspective and a way to reset your focus.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Lettings doesn’t switch off, and neither do most agents. In this episode, we unpack what commitment really looks like in a modern letting agency, why so many business owners end up overwhelmed, and how to shift from constant firefighting to building a business that actually fits your life. We explore the difference between sustainable commitment and burnout, how to set boundaries without sacrificing service, and why the most successful agents aren’t working less, they’re working differently. If you want to stay in the game long term without the business taking over your life, this episode is for you.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Most sellers don’t know what questions to ask when choosing an estate agent—and that’s exactly where the opportunity lies.In this episode, we break down why homeowners default to asking about price and fees (and what they should be asking instead). More importantly, we explore how you can guide those questions in a way that positions you as the obvious choice.You’ll learn:* Why sellers struggle to evaluate agents properly* The key questions that actually matter in a property sale* How to introduce those questions before the valuation* How to position your strengths so you stand out from the competition* Simple ways to “stack the odds” in your favour without being pushyIf you want to improve your instruction rate and take control of the valuation process, this episode shows you how to do it strategically.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

On Black Friday 2011, the outdoor brand Patagonia took out a full-page advert in The New York Times telling its customers, in giant black capitals, not to buy their bestselling jacket. What happened next rewrote the rulebook on honesty in advertising — and ended up making the company hundreds of millions of pounds. This week Toby unpacks the counterintuitive story behind one of the most studied marketing moments of the century, digs into the behavioural psychology that makes reverse-psychology work, and explores why telling customers ‘no’ can be the most persuasive thing an estate agent ever does.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

If you’re an estate agent trying to win more instructions, close more deals, and actually stand out… this episode is a must-watch.I sat down with Victoria Lambden, who’s spent over 20 years in the industry, to break down what really separates average agents from the ones clients remember (and recommend).We go deep on:•Why most agents are still getting the basics wrong•The simple changes that can increase property value instantly•What great agents do differently during sales progression•Why home staging is massively underused (and costing sellers money)•How tech and automation can save hours every week•The real reason clients get frustrated—and how to fix it📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In this episode, I’m talking about why being a cheerleader in your lettings business isn’t fluffy, soft, or optional, it’s leadership.As letting agents and business owners, we can get so focused on fixing mistakes, chasing standards and solving problems that we forget one of the most powerful things we can do is help people believe in themselves.I’ll be sharing why encouragement matters, how to build confidence in your team without lowering your standards, and why the people around you often perform better when they feel seen, supported and trusted.Because cheerleading isn’t about pretending everything is wonderful. It’s about spotting potential, holding people to a higher standard, and helping them grow into it.And it's not just your team either, your landlords, your tenants and your community all work together to grow your business when you cheer for them too.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

If your social media is growing but your business isn’t, this episode tackles why.We explore the difference between vanity metrics and meaningful results, and why having more followers doesn’t necessarily lead to more clients. The focus is on building an audience that actually converts—people who are in a position to buy or sell—rather than chasing numbers that don’t impact your bottom line.This episode is about using social media with intent, not just activity.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Every letting agency owner feels fear.Fear of going self-employed. Fear of starting the business. Fear of hiring a team. Fear of rising costs, changing legislation, the Renters’ Rights Act, landlords leaving the market, or simply wondering, “What if this all goes wrong?”In this episode, we look at fear differently.Not as something to avoid, but as something that can push you forward, sharpen your thinking, build your confidence, and help you grow into the business owner your agency needs.Because fear doesn’t mean stop.Sometimes, it means you’re exactly where growth begins.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

If you’re constantly creating content but not seeing enough return from it, this episode is about working smarter with what you already have.We break down how a single video can be used across multiple parts of your business—from pre-market appraisals and re-engaging old valuations, to YouTube, short-form content, and email campaigns.The focus is on getting more value from every piece of content you create, rather than always trying to produce something new.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In 2012, a 33-year-old improv comic with a polo shirt, a leaf blower and four and a half thousand dollars walked into an LA warehouse and made a 90-second video. Within 48 hours it had 12,000 paying customers, a crashed website, and the founders of a 110-year-old, multi-billion-dollar razor empire wondering what the hell had just happened. This week, Toby tells the full story of Dollar Shave Club versus Gillette, unpicks the principle behind it — that personality has become the only marketing moat the giants can't buy — and shows you exactly how to apply it to your estate agency. From your video content to your office window to your AI-rewritten property descriptions, here's how to be the Dollar Shave Club of your high street. 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Most estate agency websites get traffic… but very few turn that traffic into actual conversations.In this episode, I sit down with Sam Sykes from Deploy IQ to break down why that happens — and how AI is starting to fix one of the biggest leaks in an agent’s business.We talk about what’s really going on when someone lands on your website, why response time matters more than ever, and how agents can start capturing and qualifying leads even when they’re not working.This isn’t theory — it’s a practical look at how self-employed estate agents can use AI to increase instructions, improve follow-up, and stop missing opportunities that are already in front of them.If you want more valuations without relying on more time… this is worth a listen.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Running a letting agency can make you feel like you have 47 jobs before lunch.But as the business owner, your real CEO role is much simpler than we often make it: build the team, protect the money, and set the direction.In this episode, we unpack why so many letting agency owners get stuck as operators, why everything still runs through them, and how to start stepping into the role your business actually needs from you.Because growth doesn’t always come from doing more.Sometimes it comes from finally letting go of what was never meant to stay yours.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

If you’ve got a £500 monthly marketing budget, this episode helps you think about how to use it wisely.We break down the importance of maximising all the free marketing opportunities available in your business before spending a single pound. From there, we explore how to approach paid marketing in a more intentional way, ensuring your investment actually supports lead generation.This episode is all about building a strong foundation first—so when you do spend money, it works.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Does your business feel like it’s taking over your life a bit?You’re busy all day… but it never really feels like you’ve “won” the day.In this episode, I'm talking about how to build small, productive dopamine hits into your day so you can feel more in control, more energised, and actually enjoy running your agency again.No unrealistic routines. Just simple, practical ways to make your day better, while still moving your business forward.It’s about giving yourself enough small wins to keep going, keep growing and to actually enjoy the business you’re building…Not just survive it.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

If you feel like you’re constantly working but barely making a profit, this episode breaks down why.We dive into the real impact of portal fees, marketing spend, and everyday costs like petrol—and how they quietly eat into your margins. We also explore how “business creep” happens, where expenses grow without you noticing, and why many one-person operators end up stuck in this cycle.This episode focuses on understanding your return on investment, structuring your business more effectively, and making smarter decisions about where your money actually goes.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

On a Saturday afternoon in 2000, a psychologist set up a jam tasting in a posh Californian supermarket — and accidentally ran one of the most famous experiments in the history of consumer psychology. What she discovered turned everything we thought we knew about choice on its head. This week, Toby tells the story of the twenty-four jars that stopped a supermarket in its tracks, and explores what the Paradox of Choice means for estate agents who are quietly drowning their own buyers, vendors and landlords in too many options.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In this episode, I’m joined by James White (Belong by James White) to unpack the realities of building a profitable estate agency without sacrificing your health, standards, or sanity.We go deep on what most agents don’t talk about: why agency work is unfinishable, how “full brain” overload leads to bad decisions, and how founders often hire help… only to fill the freed time with even more work.We also get practical on what actually drives profit: relationship-led listing, knowing your market cold, charging sustainable fees (without relying on referral kickbacks), and building a business with saleable equity — whether you’re self-employed, building a team, or exploring a franchise pathway.In this episode we cover:•The “lister is the front of the caterpillar” mindset (and why delegation feels risky)•Building a community-led local brand: Belonging as a competitive advantage•From leaflets to premises to first instructions: how the cold-start really works•Fee strategy in a rising-cost world (Rightmove, wages, flat prices)•Why burnout creates your worst decisions — and how to build guardrails•Franchising vs low-cost self-employed models (and James’s hybrid route)If you’re an agent or agency owner trying to grow without burning out, this one will hit home.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Landlords Don’t Want Big Brands Anymore (They Want You).The big corporate agents might have the marketing budgets, the shiny offices, and the national brand recognition……but, they’re losing where it really matters.Trust.In this episode, we break down why becoming a “Local Lettings Legend” is no longer optional, it’s the fastest way to win more instructions and stand out in a crowded market.Because while corporates are busy centralising, automating, and turning their service into a faceless process…Landlords are looking for something very different.Someone who knows the local market inside out. Someone they recognise, trust, and see regularly. Someone who feels like a person, not a call centre.It's a quick, practical dive into how to turn your local presence into a high-converting lead generation engine, from building a “Wall of Trust” with powerful social proof, to creating content that actually connects (not just fills your feed), to becoming the go-to authority in your area.This isn’t about having the biggest budget, it's about having the biggest impact.Because in a world of AI, automation, and faceless service…Local wins. Personality wins. Trust wins.And the agents who lean into that are the ones who will dominate their patch.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

There’s a gold rush happening in the estate agency world right now—whether you realise it or not.In this episode, we break down what it really means to secure digital real estate in your local area and why it’s becoming essential for winning listings and standing out as the go-to agent.If you want to be seen as the local market expert before you even walk through the front door, this is a must-listen.We explore how to position yourself as the “digital mayor” of your town—giving you a powerful advantage when it comes to listing and selling properties.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

The Renters’ Rights Act isn’t just a compliance challenge. It’s a wake-up call.In this episode, we explore why the biggest opportunity most letting agents are missing right now isn’t in their processes… it’s in their pricing.As the role of a letting agent becomes more complex, more responsibility, more risk, more expectation, many are still charging fees based on what the job used to be, not what it is today.We unpack how the job has changed, why “we’ve always charged this” is quietly damaging your business, and how to start thinking differently about the value you actually deliver.Because if you’re doing more… your fees should reflect it.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Feedback might just be the most powerful (and underused) tool in your business.In this episode, we dive into why feedback is the “golden bullet” for improving your estate agency—and how faster feedback cycles can help you spot problems early and fix them quickly.We walk through practical methods and techniques to help you gather better feedback, more consistently, so you can make smarter decisions and continuously improve your service.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In the summer of 2012, a small boy left his stuffed giraffe at a luxury hotel in Florida. What happened next became one of the most retold customer service stories in business history, and it cost almost nothing. This week, Toby unpacks the Joshie the Giraffe incident, the radical trust policy that made it possible, and what a three-year-old's letter about bread can teach estate agents about turning small moments into lasting reputation.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

What does it take to build one of the UK’s largest estate agency networks — and then do it all again?In this episode, Simon King shares the journey from accidental beginnings in estate agency to founding and scaling a national network of over 1,000 independent agents. We explore the mindset behind growth, risk-taking, fail-fast innovation, and building real enterprise value — not just turnover.We also dive into the changing landscape of conveyancing, why transactions take longer today, and how estate agency models are evolving toward self-employed networks and hybrid structures.At the heart of it all is one timeless principle:Make people feel important.If you care about building something that lasts — this episode is essential listening.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Ever feel like everyone’s just… a bit more difficult lately?More complaints. More chasing. More tension with tenants and landlords.In this episode, we get into what’s really going on and why even the best agents are feeling the pressure right now.It’s not just the Renters’ Rights changes or tenants becoming more demanding. It’s something far more subtle (and fixable).We talk about the small communication gaps that turn into big frustrations, how “silence” is often the real trigger behind complaints, and why the agents who feel in control aren’t necessarily doing more—they’re just doing things differently.If things feel harder than they used to, this one’s for you.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

A year ago, Michelle Killoran came on the podcast with a clear goal: double her estate agency business.Now she’s back—and she’s done it.In this episode, we revisit the plan, what she implemented, and what made the biggest difference to her growth.We talk about:•Where her business was vs where it is now•The power of consistency in lead generation•Turning social media into a reliable source of instructions•The reality behind growth—not just the highlight reel•What’s now holding her back from the next levelIf you want to grow your business, this is a real-world case study of what actually works.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Something really simple that’s had a huge impact on my growth, both personally and in business, is building a habit of consistent learning.That’s why inside the Lets Grow community, I share a ‘recommend read of the month.’Now, this isn’t about adding pressure or giving you another thing to do—it’s actually the opposite. It’s about creating a really simple rhythm of learning that compounds over time.We spend so much time working in the business, we rarely step back and work on ourselves. And that’s usually the thing that unlocks the next level.In this episode I share some of the lessons I implemented in my lettings business and the impact they had.How picking just one book that’s going to help you improve a specific area of your business, that could be leadership, time management, or winning instructions. Then committing to just 10 minutes a day. Will improve you mindset and your business.And if you’re thinking, ‘I don’t have time to read’—that’s usually the biggest signal that something needs to change.Inside the community, we make this even easier. I don’t just recommend the book, I break down key takeaways, discuss how to apply them in a lettings business, and actually use what we learn.Because knowledge on its own doesn’t change anything, applied knowledge does.So start simple. One book. Ten minutes a day. And see where that takes you.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In this episode, we look at how to increase your market appraisal instruction rate by up to 37% by using a proven framework when pitching to sellers.The agents who win more instructions are not always the cheapest, the best known, or even the most experienced. They are the ones who can clearly show sellers why their approach works.This episode covers how to build and present a valuation framework that makes you stand out, separates you from other local agents, and gives sellers confidence that you are the right person to market their property.It is all about moving from “just another agent” to the obvious choice.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In 1979, a man walked into a department store in Fairbanks, Alaska, rolling a pair of used car tyres. The store sold cashmere, not carburettors. It had never stocked a single tyre in its life. And yet a sixteen-year-old sales associate gave the man a refund, and accidentally created the most famous customer service story ever told. This week, Toby tells the extraordinary true story of the Nordstrom tyre return, unpacks the principle of employee empowerment and the economics of trust, and explores what it all means for estate agents who want to build a brand people can’t stop talking about.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In this episode, I sit down with Dan Woods to talk about what it truly means to go self-employed in estate agency.From leaving a demanding corporate role during COVID to building a thriving personal brand and carving out a niche in the new build sector, Dan shares the mindset, sacrifices, and relentless work ethic behind his success.We explore the realities of independence — the pressure, the obsession, the fear of going back — and why having “no plan B” can become your biggest driver.If you’re considering self-employment, building a personal brand, or trying to grow in a sensitive market, this conversation is raw, honest, and packed with perspective.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

With less than a month to go now...there’s a lot of noise around the Renters' Rights Bill right now.WhatsApp groups. LinkedIn posts. Conflicting advice.And this week, I’ve had more messages from letting agents than ever asking:“Can we still take upfront rent?” “What actually happens to Section 21?” “Do I really have to wait 12 months to serve notice?”So in this episode, I’m walking through real questions I’ve been asked this week and giving you clear, practical, legally sound answers you can confidently use with your landlords and your team.No jargon. No panic. Just clarity.Because the agents who can explain this properly… are the ones landlords will trust.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

“I feel like I live in my car… I’m always on… I haven’t had a day off in ages.”If that sounds familiar, this episode is for you.Too many self-employed estate agents believe success means being available 24/7—but that mindset is exactly what leads to burnout, poor service, and ultimately fewer results.In this episode, we tackle the real question:👉 Is estate agency inherently a 24/7 job… or have you just built it that way?We break down:•Why being “always available” actually reduces client respect•The fear of losing clients—and why it’s mostly false•How to set boundaries without damaging your business•Simple shifts to regain control of your time immediatelyBecause the best agents don’t respond the fastest…They operate with the most control.🎯 If your business feels like it’s running you, this will help you take it back.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Let’s talk about something most letting agents won’t admit…You’re spending hundreds on Facebook ads, Rightmove leads and Google campaigns, while completely ignoring the goldmine already sitting in your CRM.Every week, you’re chasing cold prospects who’ve never heard of you.Meanwhile, landlords who’ve already raised their hand… requested a valuation… enquired about your services… or even instructed you in the past……are sitting quietly in your database, completely forgotten.I call them “ghost landlords.”And they are significantly more likely to instruct you than any paid lead you generate this month.In this episode, I break down:• What a “ghost landlord” actually is (and why you’ve got more than you think) • Why most letting agents ignore their own database • The real value sitting inside your CRM right now • A simple framework to reactivate dormant landlords • And why nurturing what you already have will outperform chasing new leads every timeBefore you spend another £1 on marketing…You might want to check what you’re already sitting on.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

If you’re a brilliant estate agent but struggle to communicate your value, you’re leaving instructions—and money—on the table.In this episode, we break down why communication is the real skill that determines whether you win or lose business.Because here’s the truth:Clients don’t judge you on what you know… they judge you on how clearly you explain it.If you’re a 10/10 agent but communicate like a 3/10, the market will see you as a 3/10.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In January 2007, one of the greatest violinists alive stood in a Washington DC Metro station with a £3 million Stradivarius and played some of the finest music ever composed. Over forty-three minutes, more than a thousand people walked straight past him. Only seven stopped. He earned about twenty quid. This is a story about what happens when extraordinary quality meets the wrong context — and what it means for every estate agent who’s ever wondered why their talent isn’t translating into instructions.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Sentiment is down — but sales are up. Why?In this packed episode, Simon Leadbetter reveals what the UK’s most comprehensive agent research project, Voice of the Agent, says about the reality of the market versus how agents feel about it.You’ll learn:•Why pessimism persists despite positive fundamentals•The AI tools and tech adoption trends shaping the industry•How to reduce fall-throughs and shorten time-to-sale•What elite agents are doing differently to grow in 2026•Why database-first marketing beats lead-gen every time📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

They say it takes about 7 seconds to make a first impression.And if you're a letting agent walking into a landlord valuation, that clock starts the moment you knock on the door, or does it?Here’s the thing most agents miss…Your first impression actually starts long before you arrive at the property.It starts with your website. Your social media. Your marketing. Your reputation.In this episode we explore the five moments that form a landlord’s first impression of your agency and how letting agents can use those crucial seven seconds to build trust, confidence and authority.Because landlords rarely choose the agent with the cheapest fee.They choose the agent they trust the most.And that decision often happens faster than you think.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In this episode of The Estate Agent Consultancy Podcast, we tackle a challenge many independent estate agents face: how to build trust and credibility without a High Street presence or a well-known brand behind you.If you’ve ever been asked, “Do you actually have an office?” or felt underestimated as a solo agent, this episode is packed with practical strategies to help you position yourself as a highly professional, trusted expert—without needing a corporate name.Learn how to confidently communicate your value, demonstrate authority, and turn your independence into your biggest competitive advantage. Discover why today’s sellers are increasingly drawn to personal service, and how you can leverage that to win more instructions and grow your business.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

I nearly didn’t record this episode.Because most of what I do is help letting agents start and scale their businesses… not sell them.But after selling my own agency, it’s probably one of the things I get asked about the most, even more than the Renters’ Rights Act.So in this episode, I’m sharing what I learned from actually going through the process.Not theory. Not guesswork.The real things buyers look at, what actually affects value, and the parts of your business that matter far more than you might think.Because even if you’re not planning to sell…You should be running your business like you are.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In this episode of The Estate Agent Consultancy Podcast, we explore why having honest, sometimes difficult conversations with sellers is one of the most important skills in modern estate agency. If you’ve ever struggled with overpricing, unrealistic expectations, or nervous vendors, this episode gives you the confidence and strategies to lead from the front.Discover how shifting your mindset—from being liked to being respected—can dramatically improve your results, helping you secure more instructions and generate faster offers in today’s market.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

A researcher bakes a single batch of brownies and serves identical pieces on a napkin, a paper plate, and a piece of fine bone china. Same brownie. Completely different reactions. People thought the one on china tasted richer, more sophisticated — and they’d pay almost double for it. In this episode, Toby tells the full story behind one of behavioural science’s most famous food experiments, unpicks the fascinating principle it reveals about how we assign value to things, and shows you exactly how to apply it to your estate agency — from your property photography to your office frontage to the way you present a market appraisal.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Estate agents aren’t failing because they’re bad — they’re failing because the workload has become unfinishable.In this eye-opening interview with property tech expert Mark Burgess, we break down why estate agencies are drowning in disconnected tools, how current “AI” isn’t solving the real problems, and what a true AI Operating System can do to fix it all.Discover the Brain → Context → Operator model that will define the future of estate agency — and why agencies that don’t adapt may not survive the next 3 years.📌 Learn how to:•Avoid “accidentally scaling the profit out of your business”•Turn AI into your most valuable assistant•Build a scalable, transactional business model that maximises lifetime value📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Letting agents don’t talk about ego very often.But it’s there.Sometimes it pushes us to grow, compete and build better businesses.And sometimes… it leads us to make decisions for the wrong reasons.In this episode I’m sharing two stories from when I ran my own letting agency.The first is about a time when my ego got the better of me, when I was more focused on what something looked like to others than what was actually best for the business.Spoiler: it didn’t end well.The second story is about how ego, used properly, can actually be a powerful force for good, helping build confidence, culture and a business you’re genuinely proud of.Because ego in agency isn’t the problem.Uncontrolled ego is.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

One of the biggest challenges estate agents face is defending their fee.You win the instruction… then the vendor or landlord says another agent will do it cheaper. Suddenly you feel the pressure to drop your commission just to keep the business.But when you cave on your fee, something else happens — resentment. You end up doing the same work for less money, and it slowly chips away at your confidence and your business.In this episode we talk about how to hold firm on your pricing without losing the instruction.We cover:• Why clients push agents on fees in the first place• Why competing on price is a race to the bottom• How to confidently explain your value• What to say when someone tells you another agent is cheaper• How backing yourself actually attracts better clientsThe truth is there are plenty of clients who will pay a fair fee — but they need to believe in the value you provide.If you’re tired of discounting your commission and want the confidence to stand by your pricing, this episode will help.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

The property industry is changing fast. And according to Alto CEO Ric Dawson, many agents don’t even realise what’s coming.In this episode, we unpack one of the most overlooked but disruptive shifts in the UK market: major housebuilders moving into Build-to-Rent and quietly removing huge amounts of stock from traditional agents. Could this be an existential threat to the high street agency model?We also dive into the reality of AI in agency, cutting through the hype to explore how it’s already being used in lettings and valuations, the risks of algorithmic bias, and why some tenants could soon be locked out of entire neighbourhoods without anyone noticing.Ric shares his journey from property roots to tech entrepreneur, the story behind Alto’s turnaround, and what’s really changed since stepping into the business in 2025. And more importantly what's still to come.Plus, we tackle a challenge every agent feels but few fully understand: the hidden cost of admin. Why do so many agencies feel busier than ever—but not more profitable?If you’re an agent looking to stay ahead, adapt, and build a business that survives the next wave of change, this episode is essential listening.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Turning 40 makes you reflect on the lessons that took years — sometimes decades — to truly understand.In this podcast episode I share four lessons that shaped my career, business, and mindset. These are things I wish I had understood much earlier, and they would have saved me a lot of time, stress, and mistakes.In this episode we talk about:1.Why nobody is coming to save you — and why taking full responsibility changes everything.2.Why effort alone doesn’t guarantee results (and what actually does).3.Why most people quit far too early — and why success usually takes longer than expected.4.Why making mistakes is inevitable, but fixing them quickly is what separates successful people.These lessons apply to business, estate agency, and life in general.If you’re building a career, growing a business, or trying to improve your results, these four principles can save you years of trial and error.Let me know in the comments: which lesson resonated most with you?📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

A group of tourists sit in one of the most celebrated restaurants on earth, surrounded by the kind of food most people only read about — and the one thing they can't stop talking about is a street hot dog. This week, Toby tells the story of how a $2 hot dog helped make Eleven Madison Park the best restaurant in the world, and explores the principle behind it: that the most powerful thing you can do for a customer isn't dazzle them with your product — it's listen to what they actually care about. Then he unpacks what this means for estate agents, and how small, thoughtful, bespoke gestures can generate the kind of stories people tell for years.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Grab your tickets for Mega Camp here: https://megacamp.uk/ticketsUse WEBB50 at checkout for £50 off ( you're welcome! )In this episode, Claire Readings (Keller Williams UK) reveals what separates top-performing agents from those who stay stuck. We explore:Her journey from scaling House Network to leading at KWTactical lead gen advice using data and personalizationHow agents can shift from “busy” to “leveraged”The tools (and mindset) needed to build a real businessAI, marketing systems, and the problem with relying on past successA preview of MegaCamp UK—why it matters more than everWhether you’re new, scaling, or experienced and stuck, this is the mindset and strategy reset you’ve been looking for.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

The 1st May is just around the corner now, the lettings landscape and landlords are asking questions.Lots of questions.The problem is many letting agency teams don’t feel confident answering them. And when that happens, landlords start looking elsewhere for guidance.In this episode, I’m breaking down 12 of the most common questions landlords will ask about the Renters’ Rights Act  and exactly how your team should answer them.This isn’t about memorising legislation.It’s about giving landlords confidence that you understand the changes and can guide them through them.Because the agents who educate landlords will win instructions.And the agents who don’t… won’t.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In this episode of The Estate Agent Consultancy Podcast, we tackle one of the biggest barriers stopping estate agents from growing their personal brand online: the fear of being on camera.Many agents know that video content — from Instagram Reels to TikToks and property walkthroughs — has become a powerful tool for attracting attention, building trust, and increasing property listings. Yet despite knowing this, countless estate agents still avoid posting because they worry their videos will look awkward, embarrassing, or “cringe”.The truth is far simpler — and far more freeing.In this episode, we break down the reality of social media attention, using real statistics about content consumption, engagement rates, and human behaviour to show why most people simply aren’t analysing your content the way you think they are.If you’re a camera-shy estate agent who knows visibility is essential but keeps putting it off, this episode will help you shift your perspective and finally start showing up online with confidence.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com