The Estate Agent Consultancy Podcast

Google search is about to change forever.AI is transforming the way people search online, and for estate agents, that means the strategies that worked for the last decade may no longer be enough.In this video, I’m joined by SEO expert Ben Marley to unpack the biggest changes happening inside Google, how AI search is replacing traditional results, and what estate agents need to do to remain visible as search continues to evolve.We discuss Google’s AI Mode, ChatGPT, Claude, zero-click search, local SEO, Google Business Profiles and why creating hyperlocal content is becoming one of the biggest competitive advantages in estate agency.In this video:The biggest Google update in 25 yearsWhy AI is changing customer search behaviourHow ChatGPT and Claude are influencing buying decisionsWhat zero-click search means for estate agentsWhy your Google Business Profile matters more than everHow to build authority in your local marketWhy hyperlocal content is the future of SEOPractical marketing advice every estate agent can implement immediatelyIf you want more valuations, more local visibility and to future-proof your estate agency marketing, this is an episode you won’t want to miss.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

I work with estate agents across the UK every single day, and despite every business being different, I see the same mistakes repeated again and again.In this podcast, I break down the biggest issues holding estate agencies back—from poor marketing and weak value propositions to leaking leads, inconsistent follow-up and systems that only exist inside the owner’s head.Whether you’re an independent agent, self-employed, or building a growing team, these are the changes that can have the biggest impact on your business.In this video you’ll learn:Why great agents still struggle to win instructionsThe biggest marketing mistake most agents makeHow to create an obvious reason for sellers to choose youWhy your business is leaking opportunities every dayThe importance of systems, follow-up and delegationHow to build an estate agency that grows without depending on you🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

What do you do better than almost everyone else — without even really thinking about it?Every great estate agent has an unfair advantage. Maybe you’re brilliant on social media. Maybe you can walk into a room and instantly connect with people. Perhaps you’re a natural networker, a great public speaker, ridiculously consistent, or simply prepared to outwork everyone around you.The problem is, we often overlook our biggest strengths because they come so naturally to us.In this episode, I explain why you need to identify your unfair advantage, stop worrying about copying what other agents are doing, and double down on the thing that makes you difficult to compete with.Because the thing that makes other people wonder, “How do they make that look so easy?” might be exactly where your biggest opportunity lies.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

How many different systems do you or  your team log into every day?Your CRM. Property management software. Accounts. Referencing. Maintenance. Compliance. E-signatures. Reporting. Marketing…One by one, they might seem like sensible investments but all those small costs quickly add up and so does the time it takes jumping between systems, duplicating information and trying to remember where everything lives.In this episode, we’re talking about death by a thousand logins and why having more technology doesn’t necessarily mean having a more efficient agency.I share a recent example where mapping a client’s customer journey uncovered eight different systems doing overlapping jobs. By stepping back and looking at the whole journey, we were able to reduce that to just four, cutting costs, reducing logins and making life considerably easier for the team.Your challenge this week? Audit your software.Because sometimes working smarter isn’t about finding another system to solve the problem. Sometimes it’s about realising you already have three systems doing the job of one.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

I had to apologise to one of my team members this week.Not because they’d done something wrong — but because I’d made our systems more complicated than they were ready for and expected them to understand things that had taken me years to learn.When someone joins your estate agency, they’re effectively joining the game halfway through. You might have 10 or 20 years of experience behind you, while they’re trying to understand the rules, systems and expectations you’ve built along the way.In this episode, I talk about why you get out of your team what you’re prepared to put into them.We cover training, simplifying systems, setting realistic expectations and investing the time required to help good people become great.Because before blaming someone for not performing, there’s an important question every business owner should ask:Have I actually given them everything they need to succeed?🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In this episode, I sit down with Michelle Gallagher — a 25-year estate agency veteran and back-to-back winner of the UK’s Best Estate Agent award.We break down what actually separates top-performing agents from everyone else — and it’s probably not what you think.Inside this conversation:How Michelle built a dominant local brand in Lancaster & MorecambeThe real reason most agents lose instructions (and how to fix it)Why consistency beats talent in estate agencyThe long-term marketing strategies that actually generate businessLessons from 25 years in the industry (including what she’d do differently)How to deliver a client experience that wins trust — and reviewsThis is a masterclass in building a business that stands the test of time — not just quick wins.If you want to become the obvious choice in your area… this episode is a must-listen.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

When you first launch an estate agency, hard work is your biggest advantage.You door knock. You leaflet. You make calls. You do whatever it takes to win instructions.But if you’re still relying on those same tactics years later, you’ve got a leverage problem.In this podcast, I explain The Leverage Ladder—the framework that helps estate agents stop trading time for instructions and start building assets that generate business for years to come. You’ll learn:Why leverage beats hard workThe four stages of growing an estate agencyHow databases, reviews and content become business assetsWhy ownership matters more than renting an audienceHow to make every hour of work count for moreIf you want to build an estate agency that grows without relying on constant hustle, this video is for you. 🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Most estate agents simply upload a property to Rightmove, post it on Facebook and hope the phone rings.The best agents don’t.In this podcast, I break down the property launch process I use to help estate agents generate more viewings, create urgency, build local authority and—most importantly—win more instructions from every single listing. Inside this video you’ll learn:Why most property launches failHow to build anticipation before a property goes liveHow to use your database to generate more instructionsThe social media strategy that creates urgencyHow to turn buyers, neighbours and viewers into future clientsThe biggest mistake agents make after agreeing a saleIf you want every property you list to generate more opportunities for your business, this video is for you.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

When half your team are on annual leave, does your agency suddenly feel harder to run? Are certain people impossible to cover? Does everyone know exactly what needs doing, or does the office descend into "Does anyone know whats happening with this?"In today's podcast, we're looking at why annual leave, sickness and busy periods can expose the weaknesses that already exist in your systems, processes and customer journey. Because the answer isn't always to hire more people. Sometimes it's about creating better processes, clearer ownership and systems that allow you and your team to switch off without the business falling apart.We'll look at how mapping your customer journey can reveal those pressure oints and help you build an agency that delivers a consistently great experience, even when key members of the team are away.Because your people deserve a holiday.You landlords deserve great service.And you shouldn't have to choose between the two.Pressure doesn't create cracks in a business. It reveals the ones that were already there.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

One of the biggest reasons people stop creating content isn’t a lack of confidence—it’s running out of ideas.In this podcast, I share the simple framework I use to generate an endless stream of content ideas without staring at a blank page or wondering what to post next.Whether you’re an estate agent, self-employed agent or business owner, this system will help you create content consistently, build your personal brand and attract more clients over time.In this video you’ll learn:How to generate unlimited content ideasThe simple framework I use every weekWhy most people overcomplicate content creationHow to turn one idea into multiple videos and postsHow to stay consistent without burning outIf you found this useful, make sure you subscribe for more practical advice on marketing, personal branding and growing your estate agency business.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In this episode, I sit down with Jack Flower for a one-year check-in on his estate agency journey.When Jack first came on the podcast, he was grinding for every instruction — chasing leads, covering too large an area, and figuring out what actually worked.Fast forward to today, and things have changed.We break down:What’s driven real growth over the last 12 monthsHow niching down transformed his businessWhy being authentic on social media is finally paying offThe shift from chasing clients to attracting themLessons learned (including what he’d do differently starting again)This is a raw and honest look at what it really takes to build momentum in estate agency — without shortcuts.If you’re building your business and wondering what actually works… this one’s for you.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Most sellers think lots of viewings mean their property is priced correctly.Unfortunately, that’s often not the case.In this episode, we explore why viewings can give you a false sense of confidence, using a simple dating analogy that perfectly explains what happens when a property attracts attention—but fails to convert into offers.We discuss:Why viewings aren’t the metric that mattersThe dating analogy every seller will rememberWhat lots of first viewings actually tell youWhen a lack of offers becomes a pricing issueHow to judge whether your property is genuinely performingThe right time to review your asking priceA successful property doesn’t just attract buyers.It gives them enough confidence to make an offer.If you’re measuring success by the number of viewings alone, you could be missing the real story.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Most estate agents think they’re selling a house sale.They’re not.Your client doesn’t wake up wanting to sell their home—they want to move closer to family, buy their dream house, downsize, relocate or start a new chapter.The sale is simply the vehicle that gets them there.In this episode, we discuss why understanding your seller’s real goal completely changes the way you market yourself, conduct valuations and build long-term client relationships.We cover:Why selling the house isn’t the client’s real objectiveHow to uncover what truly motivates a sellerWhy aligning with their outcome builds instant trustHow this approach improves your marketing and lead generationWhy sellers feel emotionally committed to working with youPractical ways to stand out before you’ve even been instructedIf you want to win more instructions, stop focusing on the property and start focusing on where your client wants to go next.Because the best estate agents don’t just help people sell houses.They help people move their lives forward.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

have you ever stopped yourself from posting or sending something because you thought, "I've already said that?"The truth is, your audience probably hasn't heard it nearly as often as you think.In this episode, we're exploring why repetition isn't boring, it's one of the most powerful tools in marketing. You'll learn why the most memorable letting agents don't constantly reinvent their message, they reinforce it. Whether it's your social media, networking conversations, landlord meetings or email communication, repeating your core message in different ways is what builds familiarity, trust and recognition.I talk through the psychology behind why repetition works, how to avoid sounding like a broken record, and set you a challenge to help you become more memorable in your local market. If you want landlords to remember your agency long after everyone else has been forgotten, this episode is for you.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Most business owners think charging upfront is all about improving cash flow. In reality, it changes something far more important—it changes the quality of your clients.In this episode, I explain why switching to upfront payments was one of the biggest improvements I’ve made in my business, and why so many people avoid it because of fear, imposter syndrome or worrying clients will say no.We discuss why businesses like hotels, airlines and Apple ask for payment before delivering their service, why clients who invest upfront are more committed, and how paying first often leads to better communication, greater respect and stronger results.I’ll also cover how to introduce upfront pricing confidently, the situations where it doesn’t make sense, and the alternatives you should consider for larger projects or ongoing work.If you’re tired of chasing invoices, dealing with difficult clients or constantly worrying about getting paid, this episode will help you rethink the way you price and position your business.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In this episode, I’m joined by David Adams — Managing Director of Cavendish, two-time best-selling author, and a leading voice in modern estate agency.We cover everything from starting as a Saturday boy to running a multi-branch business, and more importantly — how David has built a brand that attracts landlords and sellers before his team even walks through the door.Inside this episode:Why today’s market requires “proper estate agency” againHow to build authority through books, events, and contentThe long-term strategy behind webinars, seminars, and educationWhy most agents fail with marketing (and quit too early)How to generate business without chasing — and become the obvious choiceThis is a masterclass in playing the long game, building trust at scale, and creating a business that brings opportunities to you.If you want to stand out in a crowded market — this one’s essential listening.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Building a personal brand can be one of the fastest ways to grow your business—but it comes with hidden challenges that few people ever mention.In this episode, I explore both sides of personal branding: the trust, authority and opportunities it creates, alongside the pressure, expectations and risks that can leave you feeling trapped by your own success.We discuss why personal brands often grow faster than businesses, how founders unknowingly become the biggest bottleneck in their company, and why relying on yourself for every sale, decision and client interaction isn’t a sustainable strategy.Most importantly, I share how to transition from building a personal brand to building a business—one with systems, processes and a team that can thrive whether you’re in the room or not.A strong personal brand should be an asset, not a prison. If you’re building your reputation online, this is a conversation you won’t want to miss.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

If your motivation rises and falls with your revenue, you’re probably measuring the wrong things.In this episode, I explain why revenue is a lagging indicator and why the most successful business owners focus on the actions they can actually control instead. You’ll learn how shifting your attention from outcomes to inputs creates more consistent growth, better decision-making and a healthier mindset.We cover why today’s results were set in motion weeks or even months ago, the daily activities that truly drive business growth, how to build a simple weekly scorecard, and the behind-the-scenes review process I use to stay focused on what matters most.The businesses that grow consistently aren’t obsessed with revenue—they’re obsessed with the actions that create it. Master your inputs, and the outputs will take care of themselves.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

The best letting agents don't always have the best answers...they ask the best questions.Today, it's all about why curiosity is one of the most underrated skills in lettings businesses and how asking better questions can transform your valuations, landlord meetings, networking conversations and even the way you lead your team.We're exploring how the right question can uncover opportunities, build trust, improve your marketing and help you understand your landlords on a much deeper level. I've also shared practical questions you can start using immediately, along with this week's challenge to help you become more curious in every conversation.If you're ready to stop talking at landlords and start having conversations that genuinely make an impact, this is an episode you won't want to miss.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Selling has changed, but many businesses are still relying on outdated pitches.In this episode, we explore why modern clients do not need more information—they need clarity, confidence and someone who genuinely understands their problem. You will learn how consultative selling helps you build trust faster, win higher-value clients and make sales conversations feel far more natural.We cover why pitching too early loses business, the questions that uncover what clients truly need, how the doctor analogy can transform your approach, and the simple framework I use to move from discovery and diagnosis to recommendation and closing.People do not want another salesperson. They want an expert who understands their problem better than they do. When you achieve that, the sale becomes the natural next step.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In this episode, I sit down with Ross Daniello to unpack one of the most honest and insightful journeys in estate agency—from starting again as a junior in his 30s to building a market-leading premium brand with Chartwell Noble.We dive deep into what it really takes to succeed in this industry—cutting through the noise, the hype, and the “get rich quick” nonsense that’s everywhere right now.Ross shares powerful lessons on backing yourself, choosing the right people, building a brand that commands premium fees, and why most agents are completely getting it wrong when it comes to value vs price.This is a must-listen if you want to build a serious business—not just sell a few houses.We cover:Why starting again can be your biggest advantageThe truth about self-employed agency (and why most fail)How to build a premium brand that wins high-value instructionsThe real reason agents struggle to charge proper feesWhy choosing the right people matters more than anythingThe mindset shift needed to become a market leaderIf you’re serious about levelling up your estate agency career or building something of your own—this one will hit hard.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Most estate agents are offering the exact same thing… just packaged in the most boring way possible.In this episode, we break down why “free market appraisals” don’t actually appeal to modern sellers—and what they really want instead. Because the truth is, it’s not about changing the service… it’s about changing how you position it.You’ll learn how simple shifts like “strategy session”, “market consultation”, or “wealth review” can dramatically increase your conversion rates—without changing what you actually deliver.If you want more instructions without working harder, this episode will show you how to reframe your offer so clients want to book in with you.Key takeaways:* Why “free valuations” feel low-value to clients* The psychology behind better naming and positioning* Real examples of high-converting alternatives* How to upgrade your offer instantly (without changing the service)This is one of the easiest wins you can implement immediately—and it could completely change how your market responds to you.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

You asked. I delivered.I was asked last week by an agent how to grow their downline... Here's how I would do it in 2026.Enjoy.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Any agent can share the latest property news.Very few can explain what it actually means for their landlords.Even fewer are actually doing it.In today's episode, we're looking at how to become the local expert landlords rely on by turning headlines into practical advice. How to use your market knowledge in valuations, social media and landlord conversations to demonstrate real expertise and position yourself as more than just a letting agent.Because landlords don't need more information, they need someone who can make sense of it.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Most estate agents ask for reviews… But very few actually get them consistently.In this episode, we break down the psychology behind getting more 5-star reviews — and more importantly, getting clients to actually follow through and leave them.We cover:Why most people intend to leave a review… but never doThe simple psychological shift that gets more “yes” responsesHow to give clients a real reason to leave you a reviewWhen and how to ask (this part matters more than you think)How to turn great service into consistent social proofIf you want more instructions, more trust, and more inbound leads… Your reviews need to do the heavy lifting for you.Because the agents with the most (and best) reviews — win.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

This Saturday's episode is a little different. It begins on a packed train out of Bath Spa, where nobody would give up their seat for an elderly lady — and where Toby realised something wasn't right, and hadn't been for a while. What follows is an honest conversation about burnout and the pressure of self-employment, and some genuinely remarkable research into why doing good is good for your business, your team, your customers... and even how long you live. Plus, a rather exciting (and completely stupid) announcement: a free 24-hour live webinar on 3rd September, packed with brilliant guests, in aid of Breast Cancer Now and Andy's Man Club. Register free at 24hourwebinar.com. 🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

What does it really take to build a long-lasting estate agency business?In this episode, I sit down with Wendy Peterman from Petermans, a business that’s been serving its community for decades, to unpack what actually matters.And it’s probably not what you think.We cover:* Wendy’s journey from advertising into estate agency* Why communication is the most underrated skill in the industry* The importance of relationships (and why email isn’t enough)* How to give honest advice without losing instructions* Why being “liked” can actually hold agents back* The truth about building a strong team and culture* Mental health, burnout, and why agents need to talk morePlus:👉 How to become the “go-to” name in your local area👉 Why community beats constant self-promotion🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

If you want more instructions… You need to be brutally honest about one thing:Are you actually focusing on the job that matters most?In this episode, we break down the mindset shift every estate agent needs to make if they want to grow — and why so many get distracted by everything except the thing that drives revenue.We cover:The real #1 job of an estate agent (it’s simpler than you think)Why most agents stay busy but don’t growThe mindset shift required to prioritise listings above everything elseHow to structure your day around income-generating activityWhy great agents still struggle if they focus on the wrong thingsYou might be brilliant at what you do… But if you’re not getting enough properties on the market, nothing else matters.Because in estate agency — More instructions = more opportunities = more income.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

If you feel constantly busy in your estate agency… but your bank account doesn’t reflect it — this episode is for you.Because being busy doesn’t mean you’re being productive.In this episode, we break down:Why so many agents stay stuck doing everything themselvesHow to identify what actually moves the needle in your businessThe shift from “doing more” to doing the right thingsHow to bring in top talent without blowing your budgetThe exact strategy we use to hire incredible people from around the worldThe reality is — you are the biggest asset in your business. But if you’re stuck doing low-value tasks, you’re limiting your growth.If you want more income, more freedom, and a business that actually scales… You don’t need to work harder.You need to work smarter — and build the right team around you.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Rachel's back this week (thanks Chris for holding the fort!) with your weekly lettings challenge.What if your next landlord instruction didn't come from an advert, a valuation or a referral...but from a community you've built yourself?I'm setting you a challenge that could completely change the way landlords in your local area see your agency.We're talking about creating an exclusive Facebook group for landlords, not as another marketing channel, but as a place where you become the trusted voice, the connector and the go-to expert. Your'll discover how a landlord community can strengthen relationships, grow your database, generate endless content ideas and position your agency at the centre of the local property conversation.We also have practical ideas for what to post, how to encourage engagement and why the questions your landlord ask could become your most valuable marketing asset.If you're looking for a way to stand out from every other letting agent in your area, this week's challenge could be one of the most valuable things you do for your business this year.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Most estate agents aren’t losing business because they’re bad…They’re losing it because they’re misunderstood.In this episode, we break down how to “read your client’s mind” — not by guessing, but by understanding how they actually think, what they’re worried about, and the questions they’re too afraid (or too unsure) to ask.We cover:Why estate agents accidentally confuse clients with industry jargonHow to simplify your communication so people actually get itThe reality: your clients haven’t moved in 10–20 yearsA powerful AI tip to uncover exactly what your clients are thinkingHow to position yourself as the agent who truly understands themWhen you speak your client’s language… You instantly become the obvious choice.Because the agent who explains things best — wins.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Recorded live on stage at the Kerfuffle Conference at the ICC in Newport — where Toby had the unusual honour of warming up for Alastair Campbell — this episode reveals why the most powerful marketing channel isn't the one you're paying for. It's word of mouth. Drawing on a behavioural psychology principle called the peak-end rule (and a research study involving a colonoscopy, of all things), Toby sets out a three-step roadmap for estate agents: fix the worst moment, elevate the best moment, and nail the ending. Get those three right, and your customers won't just leave happy — they'll become walking, talking billboards for your business. 🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

What does it really take to succeed in the prime and super prime property market?In this episode, I sit down with Simon Leadbetter to break down the latest Voice of the Agent: Prime Cuts report — a data-backed look at how the top estate agents operate at the highest level.We cover:* The difference between upper quartile, prime, and super prime markets* Why top agents list fewer properties… but earn significantly more* How fees actually INCREASE as property prices go up* Why relationships (not marketing) dominate at the top end* The biggest mistakes agents make when trying to “go premium”* What it really takes to break into the prime marketOne of the biggest takeaways?👉 “It’s not about who knows you — it’s about who you know.”This episode is a must-listen if you’re looking to move upmarket, increase your fees, or understand how the best agents in the industry actually operate.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

You started your own business so you could do things your way… So why do so many business owners end up looking exactly like everyone else?In this episode, we break down one of the biggest traps in business — playing it safe, copying the competition, and trying to appeal to everyone… which ultimately makes you stand out to no one.We cover:Why most businesses drift towards “safe and similar”The hidden cost of trying to please everyoneHow standing out actually attracts better clientsWhy being polarising is a strength, not a weaknessThe mindset shift that happens as you grow in businessThe reality is — the more successful you become, the less you need to be everything to everyone.If you want more attention, better clients, and a stronger brand… You don’t need to fit in.You need to stand out.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

If you hate networking… you’re not alone.Walking into a room full of strangers, making small talk, and trying to “sell yourself” isn’t for everyone — and honestly, it’s not even the most effective way to win business anymore.In this episode, we break down how building a strong personal brand can completely replace traditional networking.So instead of you chasing conversations… people come to you.Inside this podcast, you’ll learn:Why traditional networking feels uncomfortable (and often doesn’t work)How to position yourself so people already know who you areThe power of being known, liked, and trusted before you even meetHow to create content that attracts the right people to youWhy the best conversations start before you walk into the roomIf you want to stop introducing yourself… and start having people introduce themselves to you — this is for you.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Is direct mail dead in 2026… or are most agents just doing it badly?In this episode, we break down the truth about direct mail in today’s market — what’s working, what’s not, and how to actually get results from it.We cover:Whether direct mail still works in a digital-first worldThe biggest mistakes agents are making (that kill response rates)What modern, high-converting direct mail actually looks likeHow to stand out in a crowded letterboxSimple tweaks to increase your response and conversionIf you’ve ever sent letters and heard nothing back — or you’re wondering if it’s even worth doing anymore — this episode will give you clarity (and a better strategy).Because direct mail isn’t dead… But lazy marketing definitely is.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

It takes less than 20 seconds to damage your personal brand.In this episode, we break down one of the biggest mistakes people make when building a personal brand — trying to be someone they’re not.Because the moment there’s a gap between what people see online… and what they experience in real life — trust is gone.Inside this podcast, you’ll learn:* Why authenticity is the foundation of a strong personal brand* How inconsistency instantly kills trust with potential clients* The hidden “gap” that’s costing you business* How to show up in a way that feels natural and converts* Why being yourself is actually your biggest advantageIf you want people to trust you, choose you, and feel confident working with you — this is essential listening.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

In 1970s America, an unpopular religious movement discovered something strange: if you press a flower into a stranger's hand before you ask them for money, they'll give you money — even if they hate the flower, even if they hate you, and even if they throw the flower in the bin thirty seconds later. This week, Toby tells the story of the Hare Krishnas at the airport, the psychology of reciprocity, and what it all means for how estate agents win trust, instructions, and loyalty — by giving first.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Most estate agents focus on selling houses… but the best ones build communities.In this episode, I sit down with Dayalan Mahesan, an estate agent who has built a database of over 26,000 people by doing something completely different — putting community first and sales second.We dive into how he’s used events, newsletters, social media, and even a podcast to become a true local authority — without coming across like a typical “salesy” agent.If you want to stand out in a crowded market, attract warmer leads, and build a long-term brand… this conversation is a must-listen🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

This episode is a bit of a reality check.If you disappeared tomorrow… what would actually happen to your business?For most agents and business owners, the answer is uncomfortable — everything would slow down or stop entirely.In this podcast, we break down:Why you are the most important asset in your businessThe dangers of burnout and running on emptyHow to think like a “star player” instead of just surviving day-to-dayWhy looking after yourself isn’t optional — it’s essential for growthThe mindset shift that separates sustainable success from constant stressThis isn’t about bubble baths and spa days — it’s about protecting the one thing your business depends on most: you.If you want a business that actually lasts… this episode is a must-listen.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

What if sellers already trusted you… before you even walked through their front door?In this episode, I break down the exact strategy I’ve been using to position myself as the obvious choice at valuations — before the meeting even begins.This isn’t about scripts, objection handling, or “closing techniques.” This is about building authority at scale using YouTube and long-form content.Inside this podcast, you’ll learn:Why short-form content gets attention… but not instructionsHow to use YouTube to build real trust with local sellersThe exact process to create videos people actually search forWhy niching down beats going broad every timeHow to get hours of watch time from the right peopleIf you want sellers saying “I’ve seen your videos” the moment you arrive… this is how you do it.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Letting agents spend a lot of time looking at what is going wrong in their agency, the lost valuations, the awkward landlords and missed opportunities...but what if one of your biggest growth opportunities is actually hidden in what is already working?in this episode, we explore how Success Leaves Clues and why understanding what your agency does well is just as important as fixing what is not working so well. From winning landlords to team performance and everything in between, this will help you identify the patterns behind your best results and use them as a blueprint across the rest of your business.Because growth doesn't always come from doing something new...sometimes it comes from studying what already works and then repeating it!🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

People don’t like being sold to anymore — and in 2026, they can spot a sales pitch instantly.That’s a problem for estate agents… because if you can’t clearly show why you’re better, you’re losing instructions to agents who can.In this episode, I break down a simple but incredibly effective strategy to position yourself as the obvious choice — without pitching, pushing, or sounding like every other agent.Inside this podcast, you’ll learn:* Why traditional “we’re the best” marketing doesn’t work anymore* How to demonstrate your value without saying a word* The exact strategy to target sellers already on the market* How to turn one listing into multiple instructions* Why showing your marketing beats talking about it every timeThis is all about working smarter with your listings — using what you already have to win more business in your local area.If you want more instructions without more awkward sales conversations… this one’s for you.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

A special weekend episode. Instead of the usual Saturday story, Toby shares the full recording of his recent video marketing webinar, attended by 70-odd estate agents — a complete masterclass on getting confident and consistent on camera.Over the course of the session, Toby works through every excuse agents give for not doing video, and dismantles them one by one. He covers why video is now a non-negotiable part of the job (with the research to back it up — the 7-11-4 principle and Google's "messy middle"), how to overcome camera nerves using the mere exposure effect, and a practical framework for what to actually film: seven content types that build trust, plus his hook-insight-summary structure for scripting videos that hold attention.He then gets into strategy — because filming videos and firing them into the void isn't enough. You'll hear his "1-2-3 method" for posting three videos a week without it eating your diary, how to batch-film a quarter's content in a single morning, and how to put videos to work through your CRM, Facebook communities and the market appraisal itself.Whether you're a camera-shy beginner or already posting regularly and wanting better results, there's something here to take away and use this week.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Most agents think success comes from chasing leads… but Sue and George Wragg built their business a completely different way.In this episode, we break down how they went from starting from scratch — with no guaranteed income — to building a thriving estate agency powered by community, relationships, and consistency.We cover:* How they got their first listings with no brand* Why community beats cold prospecting* The power of networking and being hyper-local* When (and how) to become selective with clients* How they built a team without recruiting* The mindset shift from agent → business ownerThis isn’t theory — it’s a real blueprint from people actually doing it.If you’re an agent looking to grow, scale, or build something more sustainable… this episode will change how you think about the business.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Today's podcast is a little different.After months of planning behind the scenes, I’m finally able to share a project I’ve wanted to launch for a long time.The Personal Estate Agency Awards 2026 have officially arrived.In this episode, I explain why I believe the UK’s growing personal estate agency sector deserves an awards event dedicated entirely to recognising the people, businesses and teams that are raising standards, delivering outstanding customer service and building incredible brands.I’ll also take you behind the scenes of how the awards came together, what you can expect from the event, how the judging process will work, and why I believe this will become one of the highlights of the personal estate agency calendar.Whether you’re a personal estate agent, part of a brokerage, or simply passionate about where the industry is heading, I’d love for you to get involved.🏆 Nominations are now open and completely free to enter.Thanks, as always, for listening, and I hope to see many of you in Birmingham on 22nd October 2026.🏆 Nominate yourself or book your tickets here: https://www.personalestateagencyawards.co.uk/🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Most letting agents say they offer great service, but memorable service is built in the small details. In today's episode, we look at how agents can stand out by making landlords and tenants feel genuinely known: remembering birthdays, noting children's and pets' names, recording communication preferences, personalising move-in experiences, improving handovers and creating thoughtful touch points that make people feel like they matter.This is not fluffy service. It is a practical way to build loyalty, protect fees, increase referrals and make your agency very hard to replace.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Email marketing should be one of the most powerful (and free) tools in your business…But here’s the problem:👉 Most of your emails aren’t even being seen.In this episode, I break down a massive mistake I’ve been making — and chances are, you are too.After a conversation that completely changed how I think about email…I realised:👉 It’s not about sending better emails👉 It’s about making sure they actually get deliveredWe cover:* Why your emails are going to spam (and how to fix it)* The simple changes that can 2–3x your deliverability* Why “marketing emails” are killing your results* The biggest mistakes (links, images, emojis, subject lines)* How to write emails that feel personal — and get repliesPlus:👉 The £1 per contact per month rule (and how to use it)If you’re not leveraging your database properly…You’re leaving serious money on the table.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Think communication issues in you agency are caused by poor processes or lack of accountability?....Maybe not.In this episode, we explore how DISC profiling can help you better understand the communication styles of your team, landlords and tenants, allowing you to reduce misunderstandings and build stronger working relationships.We're looking at what DISC profiles are, how to identify different behavioural preferences, and how to adapt your communication style to get better results. We are chat through practical ways to use DISC within your agency to improve team collaboration, increase trust, handle difficult conversations more effectively and create a better customer experience.Whether you're leading a team, managing landlords or supporting tenants, understanding DISC can help you communicate with greater clarity, confidence and impact.Because when you understand how people prefer to communicate, everything becomes easier.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Most estate agents think their job is to tell people what to do…👉 What price to list at👉 What offer to accept👉 How the process should workBut here’s the truth:People don’t want to be told.They want to be understood.In this episode, I break down why consultative selling is the only approach that works in today’s market — and how you can start using it immediately to win more instructions, improve client relationships, and even manage your team more effectively.We cover:* Why “telling” kills deals (and what to do instead)* How to use questions to uncover what clients actually want* Real examples (valuations, staff pay, buyers & sellers)* How to guide conversations without being a pushover* Turning client answers into stronger, more aligned dealsOne of the biggest shifts you can make?👉 Stop guessing… and start asking.🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com