Journey from Stylist to Salon Owner, with a side of IVF with Casey from Maverick Hair and Art

We're back in the Inner Sanctum with Casey, the owner of Maverick Hair and Art on the Gold Coast. Casey shares her journey of taking over the business she had worked in and changing from stylist to owner. In 2021, the COVID-19 pandemic brought challenges for the new business owner. Maverick is located on the Queensland and New South Wales border which meant many of Casey's staff and clients were stuck on either side. We discussed her collaboration with a salon across the border to sustain their businesses. Casey talks about delegation's importance, team dynamics, and flexible management style. The episode also delves into the logistics and challenges of hiring, training staff, and running a unique salon that incorporates art. Additionally, Casey shares her personal journey undergoing IVF treatments while maintaining open communication with her team. We wrap things up with insights into managing stress, embracing change, and the importance of community over competition.Timestamps:00:00 Episode Summary02:45 Introducing Casey04:08 COVID-19 and Border Shutdowns07:36 Collaborating with Other Salons09:30 Transitioning from Stylist to Owner11:45 Staff Dynamics and Business Model19:53 Balancing Work and Personal Life27:55 Returning from Holiday: Addressing Team Issues28:28 The Importance of a Manager in a Salon29:01 Handling Customer Complaints and Reviews30:16 Delegating Tasks to the Team34:16 Financial Structures and Employment Models36:27 Advice for New Salon Owners38:59 The Rollercoaster of Business Ownership45:59 Starting a Podcast: Real Talk with Paige and Casey49:22 The Journey of IVF and Business Balance56:13 Conclusion and Final ThoughtsMentioned in this episode:https://www.salonrising.com💛 A Limited Time Offer From Our Amazing Sponsor, Timely 💛➡ Timely is the easy to use booking and payments system that puts salon owners in control of the whole client experience from the first booking to final payment.➡ Salon Rising listeners get a 14 day free trial plus 50% off their first 3 months.➡ And until August 1st, when you activate with Payments, you'll also get a free Touchscreen terminal, worth $349 + GST.Use the code SALONRISING at checkout or click the link below to get started. Once you're set up, your Timely contact will take care of the rest. 👇Timely💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM ImportsWe’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇MCM