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EPISODE · Apr 28, 2026 · 58 MIN

Just Focus on one task at a time

from ASA - Average Speed of Answer · host Barry

In this episode, Barry Cooper sits down with Harry Donaghy, a contact centre advisor who went straight from sixth form into an apprenticeship — and never looked back.Harry shares how he stumbled into the world of customer service while actually keeping an eye on a bigger prize: a career in foreign exchange and finance. From his first quiet day on the corporate desk to being thrown into the deep end on a high-volume private customer team, Harry opens up about the realities of contact centre life — the pressure, the pace, and the people.

Episode metadata supplied by the publisher feed · Published Apr 28, 2026

What this episode covers

In this episode, Barry Cooper sits down with Harry Donaghy, a contact centre advisor who went straight from sixth form into an apprenticeship — and never looked back.Harry shares how he stumbled into the world of customer service while actually keeping an eye on a bigger prize: a career in foreign exchange and finance. From his first quiet day on the corporate desk to being thrown into the deep end on a high-volume private customer team, Harry opens up about the realities of contact centre life — the pressure, the pace, and the people.

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Just Focus on one task at a time

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Frequently Asked Questions

How long is this episode of ASA - Average Speed of Answer?

This episode is 58 minutes long.

When was this ASA - Average Speed of Answer episode published?

This episode was published on April 28, 2026.

What is this episode about?

In this episode, Barry Cooper sits down with Harry Donaghy, a contact centre advisor who went straight from sixth form into an apprenticeship — and never looked back.Harry shares how he stumbled into the world of customer service while actually...

Can I download this ASA - Average Speed of Answer episode?

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