Keep Shining: Nancy Richmond on AI, Human Connection, and the Future of Learning

In this episode of The Smarter Campus Podcast, Zach sits down with Dr. Nancy Richmond, professor at Florida International University, co-chair of the College of Business AI Teaching Forum, author, and speaker, for a conversation about one of the most important questions facing education today: how do we embrace AI while preserving what makes us human?Drawing from her background in digital marketing, career development, and student wellbeing, Nancy explores how technology has transformed the way we learn, connect, and communicate. While AI offers remarkable opportunities for personalization and accessibility, she argues that the growing importance of human connection, empathy, and authenticity cannot be overlooked.The conversation examines everything from AI influencers and digital companionship to personalized learning experiences that adapt to different student needs and learning styles. Throughout, Nancy emphasizes that experimentation—not perfection—is the path forward. By embracing curiosity, collaboration, and a willingness to fail, educators can discover new ways to support students while maintaining the human relationships that sit at the heart of education.For educators and leaders navigating rapid technological change, this episode is a thoughtful reminder that innovation and humanity are not competing priorities—they must advance together.