Keeping it Simple to Drive Excellent Patient Experiences

Making his second appearance as a guest on the Healthcare Experience Matters Podcast this week is Jeff Robbins. Jeff joins us for a memorable discussion on what drives his passion for promoting excellent patient experiences.   As you will hear on today’s show, Jeff explains in simple terms how healthcare professionals can engage their patients to drive excellent experiences. We are grateful for Jeff’s candor on today’s emotional podcast interview.  “My Mom had the worst outcome you could have; however, the patient experience itself was fantastic,” Jeff told us.  Midway through today’s episode Jeff shares a personal story about his own mother’s experience in the hospital. This story has helped shape the passion he has for the coaching work he is a part of with the Healthcare Experience Foundation (HXF). Learn more: https://healthcareexperience.org/patient-experiences