Kelly Henry: Exceptional Customer Service [PODCAST]

If you want to have extraordinary practice, then having exceptional customer service is truly job one.  A foundational Parker principle by Jim Parker is, "Loving service is a foundation of a successful practice!"  You're in a service-oriented industry.  Getting yourself and your whole team on-board with delivering your exceptional customer service is vital.  No matter how good you are at describing the philosophy and teaching the philosophy, and no matter how good your adjusting skills are, only exceptional customer service will insure that you have people to whom you can teach chiropractic and whom you can adjust. Quote of the week: "You can have everything in your life you want if you will help others get what they want." - Zig Ziglar The very special guest on this episode of the Mile High Podcast is Dr. Kelly Henry, who is a 1998 Parker grad.  He has delivered award-winning chiropractic care for 20 years, helping his patients live healthier lives, with his foundation of focus of providing customer service. Dr. Henry is the author of a new book titled Define and Deliver Exceptional Customer Service.  Check it out! On this podcast episode you'll learn: Why customer service is so important Key principles of exceptional customer service Common mistakes practices make when trying to provide good customer service Key actions you can start immediately to improve customer service And MUCH more! The practices that do well in 2021 are going to exhibit exceptional customer service. Enjoy this episode with Dr. Kelly Henry and if you haven't already done so, register yourself and your team for Mile High 2021 in Denver, June 3rd – 6th.  Reserve your seats at www.milehighchiroregistration.com