Ken Johnson: Low satisfaction levels reported for new MIQ booking system

Low satisfaction levels for the new MIQ booking system. It had its first run at the start of last week, and will be in action again this evening In a Grounded Kiwis survey about 900 respondents gave the new system an overall rating of 3 point 6 out of 10.  A quarter of them say they had technical difficulties.  AUT computer scientist Ken Johnson told Kate Hawkesby the lobby system was developed in response to automated scripts and bots.  "In a way, the lobby system is much fairer, of course. But it does have its own problems." The next tranche of spots will be released this evening from 5pm. LISTEN ABOVESee omnystudio.com/listener for privacy information.