Ken Perry on User Experience

from Lessons From Last Time · host Knowledge Coop

In this micro-episode of Lessons From Last Time, Ken Perry reflects on why user experience sits at the center of sustainable growth. Leaders often refine strategy without seeing how customers and teams actually experience the work. Ken invites listeners to notice where confusion, friction, or misalignment quietly erode trust, and why intentional user experience is foundational to customer experience, leadership, and culture.

Episode metadata supplied by the publisher feed · Published Feb 3, 2026

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Ken Perry on User Experience

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This episode was published on February 3, 2026.

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