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Kennst du den Unterschied zwischen Customer Service und Customer Experience? episode artwork

EPISODE · Aug 6, 2021 · 16 MIN

Kennst du den Unterschied zwischen Customer Service und Customer Experience?

from 15 Minutes Customer Obsession

Zwei Begriffe, die in der Unternehmerwelt in einem Atemzug genannt werden- Customer Experience und Customer Service. Customer Experience ist das Big Picture, die gesamte Kundenerfahrung innerhalb der Customer Journey. Der Customer Service, es ist im Gegensatz ein Teil der gesamten Erfahrung. Jede Interaktion mit der Marke seitens des Kundens, wo eine Anfrage besteht, ist Service. Wir reden von zwei völlig verschiedenen Dingen. Jedoch gehören beide unzertrennlich zusammen, wie ein Rad zum Auto, ein Autor zum Werk oder ein Regisseur zum Film. Customer Experience lebt vom Service. In der heute Folge geht es um klare Unterschiede, ich gebe dir tiefere Einblicke in die Bedeutung von beiden und erkläre, wie du sie am besten harmonisch miteinander verbindest.Stay tuned for your customers!Eure PeggyBRIEFING CUSTOMER EXPERIENCE MODUS Hast du Interesse an mehr Information zu dem Zweit Tages Seminar mit DR. Stefan Wachtel und mir, am 1./2. November 2021 in Barcelona melde dich direkt hier:🚀E -MAIL: [email protected]📲Telefon: 0034663686811 Schickt Eure Fragen und Themen, die Euch rund um CX bewegen mir bitte gern an: 📩 : [email protected] 👉Mystery Check Ups - Evaluation Online/ offline für alle Branchen Beratung bei Customer Experience Life Style- Service Konzepten- Seminare für eure Teams// Online & Live vor OrtMediterran & Deutschland https://www.amelung-partners.com/beratung-detailsSocial Media Kanäle:Folge mir auf LinkedIn🔥 https://www.linkedin.com/in/peggy-amelung-laurenzana-7158855a/Folge mir Instagram:🔥 https://www.instagram.com/amelungandpartners/Folge mir auf Twitter:🔥 https://twitter.com/amelungpartners

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Kennst du den Unterschied zwischen Customer Service und Customer Experience?

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How long is this episode of 15 Minutes Customer Obsession?

This episode is 16 minutes long.

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This episode was published on August 6, 2021.

What is this episode about?

Zwei Begriffe, die in der Unternehmerwelt in einem Atemzug genannt werden- Customer Experience und Customer Service. Customer Experience ist das Big Picture, die gesamte Kundenerfahrung innerhalb der Customer Journey. Der Customer Service, es ist...

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