Knowing Your Strengths to Improve the Patient Experience

The Healthcare Experience Matters podcast welcomes back Katie Owens to our program this week. We chat about strategies for identifying and understanding our own strengths and weaknesses.  Through our interview with Katie, we strive to uncover the various ways we can improve the patient experience by recognizing and embracing our own strengths.   As we learn on today’s episode, it can be easy to lose track of what we do well when we get fixated on our weaknesses. This episode serves as a reminder to the power of expanding and amplifying our strengths.  Katie Owens is the Co-Founder and President of the Healthcare Experience Foundation (HXF). The HXF mission is audaciously simple: shaping cultures so every person can receive and deliver the best healthcare experience. Learn more: https://healthcareexperience.org/know-your-strengths