Laas Toom (LHV Paytech) on Building a Modern Payments Gateway and Using GenAI for Internal Efficiency

In this episode, Victor Forsfaelt Ljungberg from AWS speaks with Laas Toom, CTO at LHV Paytech. Laas shares how LHV Paytech evolved into a modern, local digital payments gateway, offering innovations like next-day and next-hour settlements and the Request Money 2.0 feature for easier bill splitting via QR or link. He explains their cloud-native approach with AWS for PCI DSS compliance, scalability, and reduced maintenance. Laas also reflects on leadership—letting go of the specialist role, building strong teams, and embracing feedback. A large part of the conversation focuses on GenAI: from observability automation and fraud pattern detection to more personalized experiences. While customers mainly want payments to “just work,” GenAI helps streamline internal systems and may enable smarter financial advice in the future.