EPISODE · May 19, 2026 · 20 MIN
Leadership, AI & Burnout in Modern Contact Centers | Episode 72
from Contact Center Perspectives🎙️
In this episode, Shmuel Saklad talks about leadership, burnout, mentorship, and the growing pressure of AI adoption in contact centers. After working his way up from frontline agent to senior leadership at B&H, he shares honest insights on building trust with teams, supporting new managers, and why strong leadership matters more than ever in the age of AI.
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Leadership, AI & Burnout in Modern Contact Centers | Episode 72
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This episode is 20 minutes long.
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This episode was published on May 19, 2026.
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