PODCAST · business
Contact Center Perspectives🎙️
by wow24-7.io
The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.
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71
Leadership, AI & Burnout in Modern Contact Centers | Episode 72
In this episode, Shmuel Saklad talks about leadership, burnout, mentorship, and the growing pressure of AI adoption in contact centers. After working his way up from frontline agent to senior leadership at B&H, he shares honest insights on building trust with teams, supporting new managers, and why strong leadership matters more than ever in the age of AI.
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ABOUT THIS SHOW
The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.
HOSTED BY
wow24-7.io
CATEGORIES
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Frequently Asked Questions
How many episodes does Contact Center Perspectives🎙️ have?
Contact Center Perspectives🎙️ currently has 1 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Contact Center Perspectives🎙️ about?
The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.
How often does Contact Center Perspectives🎙️ release new episodes?
Contact Center Perspectives🎙️ has 1 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Contact Center Perspectives🎙️?
You can listen to Contact Center Perspectives🎙️ on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Contact Center Perspectives🎙️?
Contact Center Perspectives🎙️ is created and hosted by wow24-7.io.
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