Leadership Insights: Listening to Understand, Listening to Seek Clarity

Our guest today is Carrie Kozlowski, chief operating officer and co-founder of Upfront Healthcare Services. Carrie is also a former member of the board of directors at MGMA. Carrie began her career as an occupational therapist and has taken on a variety of roles throughout the healthcare industry, always with an eye on finding solutions for organizations and building stronger cultures and more empathic leaders within those practices. Resources: Upfront Healthcare -- https://upfronthealthcare.com/our-team/carrie-kozlowski/ Carrie Kozlowski on LinkedIn -- https://www.linkedin.com/in/carriekozlowski/ American Icon: https://www.amazon.com/American-Icon-Mulally-Fight-Company/dp/0307886069 MGMA Board of Directors -- https://www.mgma.com/about-mgma/organization/board-of-directors MGMA Member Network -- www.mgma.com/membership/get-inv…ved/member-network Sponsor: This episode is brought to you by the Medical Practice Excellence: Financial and Operations Conference 2023. During our premiere spring event, attendees will gain key insights from both disciplines and learn about topics that shape the future success of medical practice organizations. Go to mgma.com/events/mpe23-financi…perations-conference to learn more and to register today. If you would like additional tools and resources related to medical practice leadership email us at [email protected]. Thank you again for taking the time to listen to MGMA’s Insights podcast. If you have opportunities you'd like to share with the MGMA audience, go to www.mgma.com/marketing-with-mgma/advertise to find out how you can connect with the MGMA audience. Sponsors:Your staff is buried in phone calls. Patients are frustrated. And you're losing revenue to no-shows. There's a better way. GoTo Connect for Healthcare is a unified, AI-powered communication platform built to support your HIPAA compliance, streamline scheduling, reduce staff burden, and help your team do more with less. Because when communication works, care works. Learn more and get a personalized demo.Allied Medical Waste is the premier medical waste and document shredding company for medical groups all over the United States. On average, Allied helps medical groups save up to 50% on their monthly costs. Allied is known for their great service and impeccable response times. Reach out today for a free quote! Allied has a special offer for all MGMA members: the first 2 months FREE of charge! Connect with us at [email protected] or call (801) 328-8581.