"Лента": Жалоба как подарок - как ритейлеру отвечать за качество

from Retail.ru · host Retail.ru

Какие тренды влияют на управление качеством в сети “Лента” и как меняются требования к хорошему клиентскому сервису? Не пора ли менять стандартные скрипты работников кассовой зоны и какие новые технологии помогают службе качества в работе? Видеоинтервью

Episode metadata supplied by the publisher feed · Published Oct 27, 2021

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"Лента": Жалоба как подарок - как ритейлеру отвечать за качество

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Retail Remix Retail TouchPoints The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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