Les Echos de l'IA - Centres d'appels : l'IA ne va pas (en...

What this episode covers

Les centres d’appel sont un des secteurs les plus concernés par l’IA. Dans « Les Echos de l’IA », Marina Alcaraz échange avec un directeur convaincu qu’il ne faut pas remplacer les humains.« Les Echos de l’IA » est un podcast des « Echos » présenté par Marina Alcaraz, Joséphine Boone et Samir Touzani. Cet épisode a été enregistré en juin 2026. Présentation : Marina Alcaraz. Rédaction en chef : Clémence Lemaistre. Chef de service : Pierrick Fay. Invité : Nourdine Bihmane (directeur général de Konecta). Réalisation : Willy Ganne. Chargée de production et d’édition : Clara Grouzis. Musique : Coma Studio – Floating Abstract.Retrouvez l’essentiel de l’actualité économique grâce à notre offre d’abonnement Access : abonnement.lesechos.fr/ Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

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How long is this episode of Playlist Business : les meilleurs podcasts entreprenariat?

This episode is 12 minutes long.

When was this Playlist Business : les meilleurs podcasts entreprenariat episode published?

This episode was published on June 12, 2026.

What is this episode about?

Les centres d’appel sont un des secteurs les plus concernés par l’IA. Dans « Les Echos de l’IA », Marina Alcaraz échange avec un directeur convaincu qu’il ne faut pas remplacer les humains.« Les Echos de l’IA » est un podcast des « Echos » présenté...

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