Lessons in Leverage

from The Vollrath Feed · host Sam Elbandak, Justin Pehrson, Chef Rich Rupp

Timestamps 1:34 – Succeeding as an Owner/Operator 3:18 – Delivery 8:26 – Sam Elbandak Joins the Show 12:22 – Getting into Foodservice 13:12 – Working with your Spouse 14:37 – Petitioning Against Online Delivery 22:04 – Responding to Customer Reviews 33:46 – Creating Memories 37:24 – The Restaurant Family 39:44 – Menu Favorites 42:37 – Keeping Local, Seasonal, and Organic 43:09 – Rave Reviews 46:07 – Discover The New Spot on Polk 47:15 – Sam’s Inspirational Quote

Episode metadata supplied by the publisher feed · Published Oct 6, 2020

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What this episode covers

It's no secret that word of mouth travels at warp speed thanks to online reviews. Sam Elbandak, owner of The New Spot on Polk in San Francisco, has developed a formula for success when responding to customers' experiences at his restaurant.

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Lessons in Leverage

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