Lessons Learned From CEO Jim Alling

With Special Guest: Jim Alling, Former President of Starbucks U.S. and COO of T-Mobile What does it actually look like to lead through uncertainty at the highest levels of corporate America - and never lose yourself in the process? In this rare and candid episode of Ask for Change, Meridith sits down with Jim Alling, a C-suite veteran whose career spans Nestle, Starbucks, T-Mobile, and Tom's Shoes, for a masterclass in values-driven leadership. Jim shares the defining decisions that shaped his career - including walking away from a senior role at Starbucks because his son's health came first, and later leaving the coveted international president role because he was gone 35 weeks a year and losing his joy in the process. But this episode isn't just personal - it's a playbook. Jim breaks down the servant leadership philosophy he learned from legendary Starbucks executive Howard Behar, including why the org chart should be flipped upside down, why your front-line employees are your most valuable intelligence source, and why trust always grows a business faster than protection. His advice for facing uncertainty is disarmingly direct: your attitude is the most determinant factor in your outcome. Leaders who are navigating pressure from shareholders, managing rapid change, and trying to hold onto their best people will find this conversation both grounding and actionable.