Listen or Lose $180m - Ask United Airlines

Often people don’t listen carefully to what others are saying but listening carefully and taking the time to understand when there’s a problem can ultimately save you a lot of time and trouble. Alex shares great advice and tips on learning to listen carefully and understand what is happening so that things you can take action and ensure things don’t escalate. Sign up to Jessen's webinar here: https://bit.ly/bizwm   KEY TAKEAWAYS When you have a message, you want to share there are different ways you can do it. The cost of the bad publicity amounted to a 10% loss in the value of the company’s shares. If they had listened initially it would have saved them  a huge amount of money Listen a bit longer to people and what they are saying. Listen to what peoples complaints are and take the time to understand what has gone wrong. It will save you a whole lot of trouble and time.   BEST MOMENTS ‘A singer-songwriter not only has something to say but the means  to say it’ ‘People have a need and desire to be heard’ ‘If they are telling you about a problem then listen carefully’   VALUABLE RESOURCES Business, Wealth and Mindset podcast series        ABOUT THE HOST Alex is a prize-winning chartered accountant with experience in financial markets from trading finance, capital hedging, structural foreign exchange and interest rates to operational risk from the world’s top financial and advisory institutions including Deloitte, RBS and JPMorgan Chase Alex has been involved in property development programmes across different types since 2008, building and managing a portfolio that includes standard buy-to-lets, student accommodation and other houses in multiple occupancy (HMOs). He specialises in raising finance, providing potential investors, investors and joint venture partners with ad hoc (to their specific requirements), hands-free and hassle-free property investments solutions as well as coaching and mentoring Alex aspires to share business and financial knowledge with upcoming entrepreneurs and experienced business minds to learn and master the concepts and mindsets required to succeed, stand-out, have the edge and make a difference. Alex is also a keen traveller, cyclist and photographer.   CONTACT METHOD Facebook https://www.facebook.com/alexsapalaofficial/ Twitter - @alex_sapala https://twitter.com/alex_sapala You Tube https://www.youtube.com/channel/UCgZ1DCPGAu5c2yhOkfGZRSQ