Listen, Then Deliver the Best Customer Experience

Alan Giancaterino is the Co-founder of Finlocity, an online community that delivers high-quality presentations from the most innovative leaders in the industry and virtual solutions showcasing the latest financial technology. He is a seasoned sales and marketing professional with over 30 years in financial services. Alan began his career as an advisor and became the youngest recipient of the CLU, RHU, and ChFC professional designations. Before Finlocity, Alan established several FinTech firms in the retail brokerage and wealth management marketplace. In this episode… Would you like to be making well-informed financial decisions? Where can you learn about the latest and greatest solutions in the fintech world to make that a reality? According to Alan Giancaterino, many people struggle with making strategic financial choices. He co-founded Finlocity to level the playing field for everybody via online summits and in-person forums. They believe in getting out best practices and exposing emerging solutions, be they financial products or technology, to the marketplace on an equal footing.  In this episode of The Customer Wins, Richard Walker sits down with Alan Giancaterino, Co-founder of Finlocity, to discuss how they are helping people in the FinTech industry through conferences. Alan talks about Finlocity and how it helps people, the importance of creating high-quality experiences at conferences, their transition back to in-person events, and their secret to winning more customers.