Listen to Understand

"The biggest communication problem is that we don't listen to understand. We listen to reply." - Steven Covey Remember: conversations are a gift. They're a chance to learn about the other person. When you interrupt someone you're not only derailing their train of thought, but you're also proving that you're just listening to reply not understand. One of our agents recently said that some of the biggest problems he's experienced in the business have happened when someone is listening to defend. It's even more critical when you're at odds with another agent, your client, or anyone in your life, and you're listening to defend not listening to understand. Ultimately, you want everyone to win at the end of the day. All of these podcasts connect. Take a moment, listen to understand, have an abundance mentality, and things will work out the way they're meant to.