Listening vs. Fixing: The Power of Check-ins and Curiosity

Last week, Mark and Sarah did one-on-one check-ins with all 26 agents on our team. One of the biggest takeaways? Sometimes people just want to be heard. They aren't always looking for solutions, just for someone to listen. It can be challenging sometimes to meet people where they're at. Everyone has a different background, different wants, and different needs. This also goes back to getting out of judgment and into curiosity. It's okay to ask a fellow agent, friend, or family member: are you looking for my listening ear or a solution? Your relationships will change when you ask that critical question.